Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
References
Timeline
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Erika Escobar Romero

Sunnyvale,CA

Summary

As a recent graduate with a BA in business administration with a focus in HRM, I am eager to leverage my academic background and skills in, communication, organization and, problem-solving to contribute effectively in an office environment. Offering excellent customer service, computer skills and telephone etiquette, I possess a strong work ethic and a commitment to delivering high-quality results. Proven ability to quickly learn and bring success, I am now seeking a dynamic office position where I can apply my knowledge and continue to grow professionally.

Overview

5
5
years of professional experience

Work History

Account Manager

Dave's specialized Plumbing
Palo Alto, CA
10.2022 - Current
  • Monitored progress of projects against objectives, timelines, and budgets.
  • Liaised with external vendors, suppliers, contractors. as needed for projects.
  • Maintained a repository of documents such as contracts, statements of work, change requests. related to projects.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Analyzed client data and identified opportunities for growth.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue more than 40% from existing accounts.
  • Maintained accurate records of all customer interactions in Microsoft excel.

Receptionist

European Wax Center
Sunnyvale, CA
08.2019 - 11.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments and meetings for management team.

Sales Associate

Nordstrom
Palo Alto, CA
01.2019 - 08.2019
  • Built relationships with customers to encourage repeat business.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Associate of Science - Business Administration And Management

De Anza College
Cupertino, CA

Bachelor of Arts - Business Administration HRM & OB

California State University - East Bay
Hayward, CA

Skills

  • Strong communication
  • Recordkeeping
  • Proficient in Microsoft Office/Excel
  • QuickBooks Expert
  • Invoice Processing
  • Call Handling
  • Scheduling
  • Relationship Building
  • Strong Interpersonal Skills

Languages

Spanish
Native/ Bilingual

Affiliations

Member, AbleWorks Non-profit Organization

  • Actively participated in general meetings, board meetings, or committee meetings to stay informed about the organization's activities, goals, and challenges.
  • Share constructive feedback with the leadership team. Insights and perspectives as a member that helped shaped the organization's strategies and activities.

Secretary, SHRM Club

  • Maintain accurate and up-to-date records of club meetings, decisions, and activities. This includes documenting meeting minutes, attendance, and any official club communications.
  • Assisted in communication efforts within the club. This involves disseminating information about meetings, events, and important updates to club members.
  • Collaborated with other club officers to organize and coordinate club meetings. This includes scheduling meetings, preparing agendas, and ensuring that all necessary materials are available.
  • Supported the planning and execution of club events, workshops, and activities. Helped coordinate logistics, communicate event details to members, and ensure that necessary materials are available.

References

References available upon request.

Timeline

Account Manager

Dave's specialized Plumbing
10.2022 - Current

Receptionist

European Wax Center
08.2019 - 11.2021

Sales Associate

Nordstrom
01.2019 - 08.2019

Associate of Science - Business Administration And Management

De Anza College

Bachelor of Arts - Business Administration HRM & OB

California State University - East Bay
Erika Escobar Romero