Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Estrada

FORT WORTH,TX

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering 7 plus years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

10
10
years of professional experience

Work History

Caregiver, Special Needs

IHHS
06.2016 - 03.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

SALES

TMOBILE
04.2013 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Barista Shift Lead

Starbucks
01.2015 - 06.2016
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Senior Caregiver

Spring Senior Assisted Living
04.2015 - 12.2015
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Developed and implemented individualized care plans to cater to client needs and better assist.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Education

Associate of Arts - Psychology

Cerritos College
Norwalk, CA
05.2022

Associate of Science - SOCIOLOGY AND BEHAVIORAL SCIENCE

Cerritos College
Norwalk, CA
05.2022

Skills

  • Activity Planning
  • Behavior Management
  • Skill Building
  • Injury Prevention
  • Medical Chart Documentation
  • Caring Companionship
  • Laptop and Tablet Operation
  • Case Review
  • Filing and Data Archiving
  • Light Housekeeping
  • Decision-Making
  • Time Management
  • Wound Care
  • Staff Collaboration
  • Bedside Care
  • Childcare Experience
  • Vitals Monitoring and Documentation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Caregiver, Special Needs

IHHS
06.2016 - 03.2023

Senior Caregiver

Spring Senior Assisted Living
04.2015 - 12.2015

Barista Shift Lead

Starbucks
01.2015 - 06.2016

SALES

TMOBILE
04.2013 - 08.2016

Associate of Arts - Psychology

Cerritos College

Associate of Science - SOCIOLOGY AND BEHAVIORAL SCIENCE

Cerritos College

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Erika Estrada