Erika Fairley

(Note: Returned to the workforce after recovering from personal reasons.)

• Successfully prepare and sort approximately 200 packages a day for delivery
• Improve package handling efficiency by implementing proper sorting and organizing techniques
• Use handheld scanners to efficiently track and maneuver freight throughout distribution network

(Note: Returned to this workforce after the completion of college, personal reason, and COVID.)

• Developed and implemented successful training programs for athletes competing in local and regional gymnastics competitions
• Monitored and evaluated athlete performances, providing feedback and instruction for improvement
• Mentored and guided over 30 gymnastics students to reach their individual goals and potential that resulted in a minimum of 10 athletes qualifying for state and regional competitions each year
• Utilized experience and in-depth knowledge of proper technique, rules, regulations, and safety protocols to train athletes of various age groups

• Collected Human Resource data from employees, supervisors, and customers while compiling past data from employment records and exit interviews
• Experienced in providing administrative support to multiple departments, including payroll and human resources
• Managed approximately 60-100 applications a day from applicants while updating information in the database for current employees
• Assisted Human Resource employees with data-informed aspects of employee compensation, benefits, and training

• Implemented company asset protection procedures to identify and minimize profit loss and ensure compliance with state and local laws
• Managed inventory while generating end of day sales reports
• Resolved customer issues and answered questions to ensure a positive customer experience
• Provided efficient customer service that resulted in a 95% customer satisfaction rate

• Collaborated with the financial aid director on the development and management of financial aid policies, procedures, and loans such as federal and private
• Managed approximately 25 incoming calls, emails, and faxes per day from students and parents.
• Evaluated aid applications for prospective and returning undergraduate, full and part-time, to determine aid eligibility using federal and institutional methodologies, exercising professional judgment when necessary