Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Erika Fajardo

Miami,FL

Summary

Ambitious, career-focused individual with 3 years of Passport Agent experience, prepared to enhance company productivity and moral. Have active agent certification and works great alongside a team while also thriving while working independently in fast paced environments. Highly organized and punctual with a strong ability to adapt and excel in new environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Passport Agent

United States Air Force, USAF
Honolulu, HI
03.2022 - 03.2024
  • Provided assistance to customers with passport application forms and documents.
  • Processed passport applications accurately and efficiently.
  • Verified the authenticity of customer's identity documents.
  • Checked passports for accuracy before issuing them to applicants.
  • Maintained an up-to-date knowledge of government regulations related to passport processing.
  • Resolved customer inquiries regarding passport services in a timely manner.
  • Answered phone calls from customers seeking information about their passports and other travel documents.
  • Assisted customers in completing their visa applications and providing information about immigration policies and procedures.
  • Advised customers on how to obtain legal entry into foreign countries or return home after traveling abroad.
  • Managed the filing system for all issued passports and other related documents.
  • Updated records of issued passports in the computer database daily.
  • Responded promptly to customer complaints regarding passport services provided by the agency.
  • Ensured that all required documentation was completed correctly before submitting it for approval.
  • Counseled customers on proper use of their passports, visas, and other travel documents.
  • Educated customers on safety precautions when traveling abroad.
  • Conducted regular maintenance checks on all equipment used in processing passports.
  • Coordinated with local authorities regarding visa requirements for international travelers.
  • Prepared reports detailing the number of processed passports each day.
  • Monitored inventory levels of supplies needed for passport processing operations.
  • Compiled statistical data related to passport services rendered by the agency.
  • Recorded vital and fiscal records and accounts.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Verified document authenticity to process license application.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Recorded meeting minutes for distribution to officials and staff members.
  • Stocked counters with forms, film and license supplies to maintain inventory levels.
  • Provided technical support to customers utilizing Microsoft products such as Windows, Office, Zoom and Skype.
  • Demonstrated expertise in utilizing Microsoft Office tools such as Excel , Word , Outlook , PowerPoint ,Teams ,Access ,Skype and SharePoint along with Zoom for efficient work operations.

Personnel Manager

United States Air Force, USAF
Layton, Utah
11.2014 - 03.2024
  • Created and enforced company-wide standards for personnel practices.
  • Conducted employee orientation sessions to ensure understanding of company policies.
  • Maintained accurate records of employee attendance, performance, and leave.
  • Managed employee relations through effective communication with staff members.
  • Investigated complaints from employees related to harassment or discrimination issues.
  • Assisted in the development of a comprehensive compensation program for all employees.
  • Implemented safety programs designed to reduce workplace accidents and injuries.
  • Organized training sessions to educate staff on new policies and procedures.
  • Ensured compliance with safety regulations and standards.
  • Organized and coordinated training exercises for military personnel.
  • Developed, evaluated and updated personnel policies and procedures to ensure compliance with applicable laws and regulations.
  • Created and maintained accurate records of employee performance reviews, attendance, disciplinary actions, benefits information.
  • Maintained a safe working environment in accordance with Occupational Safety and Health Administration standards.
  • Managed employee relations issues including conflict resolution, grievances and complaints.
  • Provided guidance on employee development programs such as training sessions or workshops.
  • Organized internal events such as teambuilding activities or holiday parties.
  • Provided advice regarding career progression opportunities to employees.
  • Ensured compliance with all federal, state and local employment laws.
  • Collaborated with department heads to develop strategies aimed at improving overall employee engagement levels.
  • Performed periodic audits of personnel files to ensure accuracy of data stored therein.
  • Reported on workplace health and safety compliance to superiors.
  • Aligned HR policies with federal and local regulations.
  • Helped with employee transfers and referrals.
  • Scheduled meetings with employees to address concerns and grievances.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.

ID Card Manager (DEERS/RAPIDS Manager)

United States Air Force, USAF
Honolulu, HI
12.2021 - 02.2024
  • Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
  • Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
  • Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
  • Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
  • Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
  • Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
  • Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
  • May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
  • Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
  • Performs "User Maintenance on RAPIDS equipment.

Resource Advisor

United States Air Force, USAF
Layton, UT
01.2016 - 12.2022
  • Provided support to clients in the form of advice, guidance and resources.
  • Identified potential client needs through active listening and assessment techniques.
  • Developed individualized action plans for clients that identified goals, strategies and timelines.
  • Organized and coordinated resources for projects to ensure successful completion.
  • Developed and implemented resource management policies, procedures and processes.
  • Conducted research and analysis of resource requirements for each project.
  • Monitored utilization of resources across all projects.
  • Assessed current resource availability to determine if additional resources were needed.
  • Coordinated with other departments to identify potential resources for projects.
  • Analyzed resource allocation trends to develop strategies for optimizing resource utilization.
  • Tracked employee performance metrics related to resource management objectives.
  • Created reports on resource availability, capacity planning, scheduling and cost estimates.
  • Maintained detailed records of employee time sheets and vacation requests.
  • Prepared monthly forecasts of future resource needs based on project timelines.
  • Ensured compliance with organizational policies regarding workforce management.
  • Evaluated new technologies and tools that could help optimize the use of resources within the organization.
  • Established key performance indicators related to managing resources effectively.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Monitored department spending to ensure it was in line with approved budgets.
  • Prepared financial reports for management team on a regular basis.
  • Created cost control systems to ensure that expenses were kept within allocated limits.
  • Provided training and guidance to staff on budgeting processes and procedures.
  • Analyzed company data to identify trends in budgetary performance.
  • Identified areas of potential savings or revenue growth opportunities.
  • Worked closely with external auditors during year-end audit process.
  • Ensured compliance with applicable accounting standards, regulations, and laws.
  • Assisted senior management in developing long-term financial objectives.
  • Participated in periodic meetings with department heads to review their budget status.
  • Maintained accurate records of all transactions related to the organization's finances.
  • Assisted with special projects related to finance, such as cash flow projections.
  • Administered review of budget department personnel.
  • Recommended improved methods of budget construction and administration.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Executive Administrative Assistant

United States Air Force, USAF
Layton, UT
11.2014 - 12.2021
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Coordinated communications between departments to ensure timely completion of projects.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
  • Prepared monthly financial statements according to established deadlines.
  • Developed online databases for tracking customer contacts and sales leads.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Researched industry trends and best practices related to administrative processes and procedures.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Made travel arrangements for employee trips and conferences.
  • Created PowerPoint presentations used for diverse business needs.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Managed and tracked expenses to meet company budget requirements.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Obtained signatures for financial documents and internal and external invoices.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Coordinated multiple schedules using online calendaring system.
  • Took detailed notes in meetings and disseminated information afterward.
  • Delivered optimal administrative, customer service and case management support.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Prepared invoices and drafted memos for executives.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Researched and prepared information for presentations to high-level executives.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.

Education

Associate of Arts - Human Resource Management

Community College of The Air Force
Montgomery, AL
02-2024

Some College (No Degree) - Health Sciences

American Public University System
Charles Town, WV

Skills

  • Proficient in Department of State Passport Acceptance Facility policies and guidelines
  • Microsoft Office Expert
  • Policy Review
  • Researching Skills
  • Documentation Preparation
  • Attention to Detail
  • Time Management
  • Risk management expertise
  • Customer Service
  • Problem-solving aptitude
  • Organizational Skills
  • Dedicated Team Player

Certification

  • Passport Acceptance Agent Certification

Languages

English
Professional

References

References available upon request.

Timeline

Passport Agent

United States Air Force, USAF
03.2022 - 03.2024

ID Card Manager (DEERS/RAPIDS Manager)

United States Air Force, USAF
12.2021 - 02.2024

Resource Advisor

United States Air Force, USAF
01.2016 - 12.2022

Personnel Manager

United States Air Force, USAF
11.2014 - 03.2024

Executive Administrative Assistant

United States Air Force, USAF
11.2014 - 12.2021

Associate of Arts - Human Resource Management

Community College of The Air Force

Some College (No Degree) - Health Sciences

American Public University System

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Erika Fajardo