Erika Federico
Estes Park,CO
Summary
Knowledgeable office professional with exceptional background over 7 years handling different intensive environments. Quality-driven and detail-oriented with excellent interpersonal and relationship-building abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Detention Specialist
Boulder County Sheriff's Office
09.2021 - Current
- Offered guidance to detained individuals on facility rules and procedures, fostering mutual understanding and respect.
- Contributed to a positive working environment by collaborating effectively with colleagues and maintaining professional conduct at all times.
- Managed detailed records of detainee information, maintaining confidentiality and accuracy at all times.
- Responded effectively to emergency situations involving inmates or staff members, prioritizing safety above all else.
- Provided support to medical staff during emergencies, ensuring timely assistance to injured or ill detainees.
- Coordinated with other departments such as food services or maintenance teams to address detainee needs efficiently while minimizing disruptions.
- Documented daily events meticulously within shift reports, ensuring seamless communication among team members across shifts.
- Assisted in the resolution of detainee grievances, demonstrating a commitment to fair and respectful treatment for all individuals in custody.
- Streamlined the booking process for quicker intake and release of detainees, ensuring accurate documentation.
- Assisted in the development of training programs for new detention specialists, increasing overall team competency.
- Reduced incidents of detainee altercations by closely monitoring behavior and intervening when necessary.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed visitors and attorneys arriving to see prisoners.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Communicable Diseases Administrative Asisstant
Boulder County Public Health
04.2021 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted development and implementation of new administrative procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted in COVID vaccination clinics
- HIPPA compliance
- Medical terminology in English and Spanish
Accounting Assistant
Delaware North
03.2018 - 04.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Entered figures using 10-key calculator to compute data quickly.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Software.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Strengthened internal controls through regular reviews of existing policies, suggesting improvements when necessary.
- Ensured compliance with regulatory requirements, keeping abreast of changes in laws and adjusting accounting practices accordingly.
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
- Supported continuous improvement efforts within the department, actively participating in training sessions and workshops.
- Assisted management with annual expense plans to strategically track income or revenue.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Safeguarded company assets, maintaining accurate inventory records and conducting periodic physical counts.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Transferred data and documents to facilitate system migration and software updates.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Coordinated with external auditors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Financial Services Representative
Estes Park Health
06.2016 - 03.2019
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Enhanced billing accuracy by diligently reviewing Medicaid claims and identifying discrepancies.
- Conducted comprehensive research to resolve complex billing issues, securing proper payment for services rendered.
- Developed strong working relationships with Medicaid representatives, facilitating smooth communication and expedited problem resolution.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High School Diploma -
Estes Park High School
Estes Park, CO05.2016
Bachelor Of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2024
Skills
- Inmate Supervision
- Incident Reporting
- De-Escalation Techniques
- Policy Enforcement
- Crisis Management
- Security Monitoring
- Inmate monitoring
- Key Control
- Surveillance
- Emergency Response
- Report Preparation
- Safety and Security
- Correctional facility procedures
- Observation
- CCTV Monitoring
- Trained in defensive tactics
- Booking procedures
- Public Safety
- Conflict Resolution
- First Aid Certification
Certification
Basic Life Support & Tactical Combat Casualty Care Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Detention Specialist
Boulder County Sheriff's Office
09.2021 - Current
Communicable Diseases Administrative Asisstant
Boulder County Public Health
04.2021 - 09.2021
Accounting Assistant
Delaware North
03.2018 - 04.2020
Financial Services Representative
Estes Park Health
06.2016 - 03.2019
High School Diploma -
Estes Park High School
Bachelor Of Science - Criminal Justice
Southern New Hampshire University
Basic Life Support & Tactical Combat Casualty Care Certified
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