Erika Fernandez
Loma Linda,CA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Loma Linda University School Of Dentistry
Loma Linda, CA
05.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Instructed senior leaders on appropriate employee corrective steps.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed time records for employees to verify accuracy of information.
- Manage Dr. Johnston’s calendar and schedule meetings.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated office activities and public events.
- Coordinated trainings for new team members, overseeing onboarding details.
- Arranged business travel details for company employees per supervisor requirements.
- Categorized and processed sensitive documents with information of deeply personal nature.
- Acquired proper equipment, refreshments and supplies for meetings.
- Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
PBO Coordinator
Loma Linda University School Of Dentistry
Loma Linda, CA
05.2006 - 03.2018
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Trained staff on current insurance regulations and guidelines.
- Interacted with customers by phone, email or in-person to provide information.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Monitored participant workflow and behaviors throughout training process.
Insurance Biller
Western Dental
Claremont, CA
12.1997 - 03.2006
- Responded to inquiries from callers seeking information.
- Reviewed and verified addresses, phone numbers, names, ages, and values.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums, and refunds.
- Collected premiums and issued accurate receipts.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained confidentiality of patient finances, records and health statuses.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed time records for employees to verify accuracy of information.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
GED -
Fontana High School
Fontana, CASkills
- Microsoft Windows
- Microsoft Excel
- Confidentiality and Data Protection
- Microsoft SharePoint
- Employee Communications
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Loma Linda University School Of Dentistry
05.2018 - Current
PBO Coordinator
Loma Linda University School Of Dentistry
05.2006 - 03.2018
Insurance Biller
Western Dental
12.1997 - 03.2006
GED -
Fontana High School
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