ERIKA FERNANDEZ
Duncanville,TX
Summary
Dedicated Regional Operations Manager with over 15 years of experience driving teams performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies. Certified in Tax Credit Skilled at setting goals and objectives, monitoring and developing budgets. Specialties include process improvement, project management and strategic implementation. Travels extensively to multiple operational sites. Highly proficient in Resman.
Overview
17
17
years of professional experience
Work History
Regional Property Manager
Navstar Commercial LLC
Dallas, TX
03.2023 - Current
- Managed daily operations of over 1,200 units.
- Partnered closely with the office teams to strategically increase rents on renewals and new leases.
- supported the collections team by encouraging consistent, proactive communication with delinquent residents, helping to ensure that monthly collections goals were met.
- Maintained consistent communication with code compliance officers, and ensured all properties met required standards, and remained in full compliance.
- Coordinated tenant relations to address concerns and maintain satisfaction.
- Developed and implemented leasing strategies to maximize occupancy rates.
- Conducted regular property inspections to assess condition and adherence to standards.
- Collaborated with vendors for maintenance, repairs, and renovations of properties.
- Led training sessions for site managers on operational best practices and compliance.
- Established relationships with vendors who could provide goods and services at competitive prices.
- Resolved tenant disputes in a professional and courteous manner.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
- Developed strategies to improve occupancy levels in assigned properties.
- Assisted with training new employees on proper procedures for handling tenant issues or complaints.
- Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
- Investigated complaints, disturbances and violations to address and resolve issues.
- Recruited, coached and guided top talent for on-site staff managerial positions.
- Followed state regulations to determine and certify eligibility of prospective tenants.
Regional Operations Manager
Wehner Multifamily LLC
Dallas, Texas
02.2019 - Current
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Visited approximately 4 locations weekly to ensure each location as fully functional and operating effectively.
- Recruited and trained 15 employees to enable adherence to common standards and procedures.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Developed operating budgets for each property and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Assessed projects' progress and prioritized tasks to keep project team on track.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Trained over 50 employees on business principles, best practices, protocol and system usage.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Exercised direct supervision over property staff.
- Conducted new employee training and annual performance reviews.
- Educated clients on lease and rental agreements.
Regional Property Supervisor
Granite Redevelopment
Dallas, TX
08.2014 - 02.2019
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Created and updated marketing materials for department programs and properties.
- Oversaw the budgeting process for assigned properties.
- Managed day-to-day operations for 1500 + units
- Conducted new employee training and annual performance reviews.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Built relationships with service vendors and submitted associated billing statements.
- Oversaw daily operations, maintenance and administration of various properties.
Redevelopment , Property Manager
Granite, Spanish Court
04.2014 - 08.2014
Property Manager
Villas
05.2011 - 03.2014
Property Manager
Lagos
04.2010 - 04.2011
Leasing Agent
Lagos
04.2009 - 04.2010
- Manage the general administration of the property and oversee the daily of operating an apartment community
- Handle all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals, and handling move-outs
- Actively conducted move-in and move-out inspections of units to determine applicable charges for damages, performed inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance
- Post rent payments and prepare bank deposits as well as following up with delinquency.
- Other duties include: Preparing purchase orders, coding and processing vendor invoice for payment
- Help the maintenance staff maintain an efficient operation of the property consistent with the loss prevention of corporate policies and procedures
- Maintain good owner/tenant relations by utilizing professionalism at all times
- Review applicants to evaluate if they meet the position requirements
- Perform reference and background checks for potential employees
- Interview and select employees onsite.
Education
GED -
01.2014
Skills
- Office Management
- Team building & Supervision
- Staff Development & Training
- Policies & Procedures Manuals
- Property Boss Report & Document Preparation
- Spreadsheet & Database Creation
- Bookkeeping
- QuickBooks
- Decision Making
- Goal Setting
- Recruitment and Hiring
- Peach Tree Records Management
- Meeting & Event Planning
- Inventory Management
- Expense Reduction
- Resman
- Bilingual
- Proficient at Excel, Power Point, Microsoft Word
- Cost Reduction
- Finance and Accounting Oversight
- Staff Development
- Staff Scheduling
- Budget Control
- Operations Oversight
- Hiring and Onboarding
- Focus and Follow-Through
- Financial Statement Review
- Team Leadership
- Training Management
- Performance Evaluation and Monitoring
- Employee Motivation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
- Negotiated with vendors, saving company $50K annually.
- Trained and mentored 25-30 new employees each year.
- Implemented new rent collection procedures, increasing rental income each year.
Timeline
Regional Property Manager
Navstar Commercial LLC
03.2023 - Current
Regional Operations Manager
Wehner Multifamily LLC
02.2019 - Current
Regional Property Supervisor
Granite Redevelopment
08.2014 - 02.2019
Redevelopment , Property Manager
Granite, Spanish Court
04.2014 - 08.2014
Property Manager
Villas
05.2011 - 03.2014
Property Manager
Lagos
04.2010 - 04.2011
Leasing Agent
04.2009 - 04.2010