Summary
Overview
Work History
Education
Skills
Timeline
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Erika Flanigan

Amarillo

Summary

Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.

Overview

13
13
years of professional experience

Work History

Medical Scheduler

High Plains Senior Care
04.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Contributed to a positive work environment through effective communication and teamwork among administrative staff members.

Member Service Representative

Education Credit Union
01.2019 - 04.2024
  • Provide excellent customer service to our members while maintaining confidentiality. Present existing and prospective members with product knowledge to aid in decision making. Able to navigate multiple software systems while taking inbound and outbound calls.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Stay at Home Parent

Stay at Home Mother
10.2016 - 06.2019
  • Used good organizational skills to manage workload. Kept work area organized and clean. Utilized downtime to perform routine tasks.
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
  • Performed cleaning and organization duties.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
  • Oversaw budget to manage expenditures and control costs.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.

Certified Nurse's Aide

Baptist St. Anthony's Hospital
04.2012 - 07.2014
  • Assisted patients with routine care. Communicated with nurses and providers to benefit patient treatment plans. Provided the utmost confidentiality and privacy to patients.
  • Improved patient satisfaction by providing compassionate and attentive care to patients with various illnesses and disabilities.
  • Provided exceptional bedside manner while administering medications under the supervision of licensed nurses or physicians.
  • Expedited recovery progress by diligently following care plans established by the nursing staff or physicians.
  • Contributed to an efficient healthcare team by effectively communicating with nurses, doctors, and other medical professionals about patient needs.
  • Strengthened relationships between nursing staff members through active collaboration on interdisciplinary teams focused on improving overall patient outcomes.
  • Contributed to an inclusive atmosphere within the healthcare facility by respecting cultural differences and advocating for patient preferences regarding care.
  • Promoted emotional support for patients and their families by actively listening and empathizing with their concerns during difficult times.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

No Degree - BBA Health Science and Administration

West Texas A&M University
Canyon
01-2027

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Amarillo College
01.2012

Skills

  • Customer Service
  • Problem Resolution
  • Organization and recordkeeping
  • Inbound/outbound calling
  • Appointment coordination
  • Data entry
  • Follow-up skills
  • File preparation
  • Calendar management
  • Database maintenance
  • Multi-line telephone system control
  • Teamwork and collaboration

Timeline

Medical Scheduler

High Plains Senior Care
04.2024 - Current

Member Service Representative

Education Credit Union
01.2019 - 04.2024

Stay at Home Parent

Stay at Home Mother
10.2016 - 06.2019

Certified Nurse's Aide

Baptist St. Anthony's Hospital
04.2012 - 07.2014

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Amarillo College

No Degree - BBA Health Science and Administration

West Texas A&M University