Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Fortmuller

Sacramento,CA

Summary

I possess the desire and ability to provide great work ethic as an individual and a team member. Professional Behavior Technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.

Overview

10
10
years of professional experience

Work History

Registered Behavior Technician Level 2

Autism Learning Partners
03.2022 - Current
  • Advanced Behavior Technician April 14, 2024 - Current
  • Implement programs for clients created by BCBA (Board Certified Behavior Analyst) and PM (Program Manager), to make progress in social skills, language skills, and life skills.


Delivery Driver

Door Dash
03.2017 - 04.2022
  • Became a Top Dasher by providing excellent customer service.
  • Currently 4.9/5-star rating.
  • Ensure all orders are accurate and delivered in a timely manner.
  • Follow all drop-off instructions provided by the customer.

Corporate Front Desk Receptionist

Acclamation Insurance Management Services (AIMS)
10.2016 - 11.2020
  • Provided superior customer service to all visitors, ensured that they were checked in properly, and met with their host in a timely manner.
  • Delivered accurate assistance to all associates.
  • Handled a multi-line phone system, answered all calls within the third ring, distributed all calls to proper departments.
  • Opening/Closing procedures.
  • Kept inventory of breakroom and office supplies, processed orders for supplies.
  • Receiving/sorting/delivering all mail and packages.
  • Sorting and distributing Silent Faxes using Outlook.

Teller

Cash 1
02.2016 - 10.2016
  • Key holder- performed opening and closing procedures, including counting out drawers for opening tellers, ensuring the safe was balanced from prior night, balancing drawers, safe, and reports at closing.
  • Provided superior customer service to all customers.
  • Answered phones and made courtesy calls to remind customers of when their loans were due.
  • Successfully converted 60% of existing customers to cash advance loans which provided more benefits and increased revenue.
  • Western Union Agent- successfully handled large amounts of money and processed transactions accurately.

Education

Vocational Study - Medical Assisting

Charles A. Jones Career and Education Center
Sacramento, CA
08.2008

GED - undefined

Charles A. Jones Career and Education Center
Sacramento, CA
10.2006

GED - undefined

Sacramento Job Corps Center
Sacramento, CA
10.2006

Skills

  • Persevere until assignment is completed
  • Customer oriented
  • Work well as a team, and individually
  • Ability to absorb new skills quickly
  • Detail oriented
  • Exceptional at multi-tasking
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Reinforcement procedures
  • Natural environment training
  • Collaboration with professionals
  • Prompting strategies
  • Behavior intervention plans
  • Parent and caregiver training
  • Session preparation
  • Relationship building
  • Client engagement
  • Treatment implementation
  • Instructional strategy application
  • Transition planning
  • Data collection and analysis
  • Critical thinking
  • Encouragement and motivation
  • Behavior modification techniques
  • Error correction techniques
  • Picture exchange communication system

Timeline

Registered Behavior Technician Level 2

Autism Learning Partners
03.2022 - Current

Delivery Driver

Door Dash
03.2017 - 04.2022

Corporate Front Desk Receptionist

Acclamation Insurance Management Services (AIMS)
10.2016 - 11.2020

Teller

Cash 1
02.2016 - 10.2016

GED - undefined

Charles A. Jones Career and Education Center

GED - undefined

Sacramento Job Corps Center

Vocational Study - Medical Assisting

Charles A. Jones Career and Education Center

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