Erika Foxworth
San Diego,CA
Summary
Skilled Senior Manager experienced in managing major incident preparedness and crisis events, case management and rapid response during critical incidents and crisis management events. Highly effective in fostering trusting partnerships and rapport building with public/private sector community partners and key stakeholders. Results oriented leader with over 23 years in managing and conducting sensitive and confidential investigations to include Employee Relations/Human Resource matters and Crisis Management Training.
Excels in conducting comprehensive oral and written briefings to segment leaders, upper level managers and key business partners to provide guidance and executive summary overviews. Highly-motivated team member with desire to take on new challenges with strong work ethic, integrity, adaptability, high emotional intelligence and exceptional interpersonal skills. Ability to remain calm under pressure and provide support, empathy and compassionate care in times of need.
Overview
32
32
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER/GLOBAL SECURITY
THE WALT DISNEY COMPANY (TWDC)
BURBANK, CA
03.2019 - Current
- Strategic Operations Manager responsible for global, corporate communications, security alerts and Executive C-Suite security briefings to ensure the safety and integrity of TWDC global business units, assets, personnel and brand in a dynamic 24/7 operational environment.
- Developed and implemented strategies and Standard Operating Procedures (SOPs) for the Global Security Control Center (GSCC) to improve operational efficiency, reduce costs and increase productivity.
- Coordinated with internal and external Global Security departments to ensure successful execution of projects according to timeline and budget constraints.
- Established effective communication channels between the GSCC and key stakeholders and provided operational updates to TWDC Executive teams to mitigate areas of concern.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations with compassion and care.
- Provided leadership, insight and mentoring to newly hired employees to provide training and support involving company programs, procedures and protocols.
SUPERVISORY SPECIAL AGENT
FEDERAL BUREAU OF INVESTIGATION (FBI)
SAN DIEGO, CA
01.2011 - 03.2019
- Reviewed case files and provided guidance and direct supervision to field agents on investigative techniques, as well as, mentorship support.
- Monitored progress and conducted reviews of ongoing investigations to ensure timely completion in accordance with departmental standards.
- Assisted in developing training programs for new employees entering the organization.
- Completed weekly and monthly reports summarizing activities.
- Served as a link between management and employees by handling questions and concerns to be a respectful, patient and empathetic support partner.
- Developed and implemented outreach strategies to build relationships with community organizations.
- Participated in meetings with stakeholders from diverse backgrounds to discuss potential partnerships and collaborations.
- Served as a liaison between the organization's leadership team and members of the public.
- Developed strategies for engaging hard-to-reach populations through innovative approaches.
- Planned and managed different community meetings, public forums and outreach events.
- Maintained accurate records and documented client data in company databases.
SPECIAL AGENT
FEDERAL BUREAU OF INVESTIGATION (FBI)
LOS ANGELES, CA
01.1996 - 01.2011
- Seamlessly, collaborated with San Diego Board of Directors and Advisory Board members to provide guidance and build rapport with key stakeholders, in furtherance of supporting the organizational vision, goals and objectives.
- Awarded financial bonuses and certificates of achievements by FBI Executive Management based on superior sustained performance during highly sensitive intelligence operations and implementing effective outreach programs and training initiatives.
- Conducted investigations into workplace complaints or violations of company policy and advised managers on effective resolutions of employee relations issues in a timely manner.
- Facilitated training sessions for managers on topics related to employee relations including harassment prevention, diversity and inclusion awareness and conflict resolution training.
- Performed exit interviews to identify areas of improvement within the organization.
- Assisted in developing strategies to improve morale among staff members and increase diversity in the workplace.
- Analyzed feedback from surveys to identify opportunities for improvement in working conditions and job satisfaction levels.
- Consulted with legal counsel when necessary regarding disputes or potential litigation.
- Supported and guided employees during complex crisis events and connected employees to the appropriate resources and referrals for additional support resources.
- Conducted quarterly performance assessments to increase employee retention and performance improvement.
FINANCIAL ACCOUNTING MANAGER
UNITED PARCEL SERVICE (UPS)
ANAHEIM, CA
08.1992 - 06.1995
- Accounting Manager responsible for managing a multi-million-dollar annual budget, forecasting financial requirements, scheduling expenditures and monitoring revenue and expenses.
- Maintained accounting controls by establishing a chart of financial accounts to include defining accounting policy and procedures.
- Maintained financial security by establishing internal controls and developed and implemented an effective computerized records retrieval system resulting in a 25% cost savings to the organization.
Education
BACHELOR OF ARTS IN BUSINESS ECONOMICS WITH MINOR IN ACCOUNTING -
UNIVERSITY OF CALIFORNIA, IRVINE
Irvine, CA06.1991
MASTERS OF BUSINESS ADMINISTRATION -
NATIONAL UNIVERSITY
Skills
- Public Relations and Community Outreach initiatives and awards
- Crisis Management and Emergency Response Coordinator
- Applied Suicide Intervention Skills Trained and Certified
- Supervised FBI San Diego Human Resources and Recruitment squad
- Diversity, Equity and Inclusion (DE&I) Corporate Advisory Board Member at The Walt Disney Company (TWDC)
- Fluent in conversational Spanish
- Leadership and Management Training
- Accounting/Finance/Budgeting/Auditing Certified
- Certified Presentation Skills Instructor
- Project and Case Management/Strategic Planning
- Partnership Development
- Community Engagement/Community Outreach-former FBI San Diego InfraGard Coordinator
- Excellent Written and Oral Communications Skills
Certification
- Applied Suicide Intervention Skills Training and Certification (2018)
- Family Assistance and Compassionate Care Training (2019)
- Presentation Skills Certified FBI Trainer (2015)
- National Director of Intelligence Meritorious Award for a highly sensitive Counterintelligence/CounterTerrorism Investigation (2016)
- Active Shooter Awareness Training (2015)
- Insider Threat Training and Awareness (2018)
- InfraGard/ASIS/DSAC/OSAC Member (2010-Present)
Timeline
SENIOR MANAGER/GLOBAL SECURITY
THE WALT DISNEY COMPANY (TWDC)
03.2019 - Current
SUPERVISORY SPECIAL AGENT
FEDERAL BUREAU OF INVESTIGATION (FBI)
01.2011 - 03.2019
SPECIAL AGENT
FEDERAL BUREAU OF INVESTIGATION (FBI)
01.1996 - 01.2011
FINANCIAL ACCOUNTING MANAGER
UNITED PARCEL SERVICE (UPS)
08.1992 - 06.1995
BACHELOR OF ARTS IN BUSINESS ECONOMICS WITH MINOR IN ACCOUNTING -
UNIVERSITY OF CALIFORNIA, IRVINE
MASTERS OF BUSINESS ADMINISTRATION -
NATIONAL UNIVERSITY