Summary
Overview
Work History
Education
Skills
ASSESSMENTS
Accomplishments
Timeline
Generic

ERIKA FRANKLIN

Huntsville

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Assistant Retail Store Manager

Xfinity Comcast
01.2021 - Current
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Developed and implemented strategies to increase sales and profitability.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Representative

Alorica
09.2020 - 01.2021
  • Alorica for Blue Cross Blue Shield of New Jersey
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Worker

Target distribution center
05.2020 - 08.2020
  • Took orders and packed items for customer deliveries
  • Ensured that all merchandise counts were in order
  • Maintained a safe working environment
  • Worked in a distribution warehouse
  • Consistently lifted materials weighing as much as 75 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

CSR - Customer Service Representative/Manager

MetroPCS
05.2017 - 07.2020
  • I was a customer service representative, and store manager of the MetroPCS in Athens,Al
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Sales Associate

Belk
09.2016 - 12.2016
  • This was a temporary/seasonal job
  • I worked in my own department, and provided the customers with great customer service
  • I cleaned the fitting rooms and at the end of the day, I did my daily deposits
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.

McDonalds Crew Member

McDonald's
10.2015 - 05.2016
  • I take orders, handle money, clean and stock my area; and I also clean the store

Education

Bachelor's - Social Work

Huntsville, AL
05.2023

High School Diploma -

Hazel Green High School
Hazel Green, AL
05.2016

Skills

  • Microsoft Office (10 years)
  • Warehouse Distribution Experience
  • Staff training and development
  • Computer literacy
  • Product knowledge expertise
  • Goal setting and achievement
  • Promotional planning
  • Cash handling proficiency
  • Store operations management
  • Staff development
  • Business development
  • Store operations
  • Customer engagement
  • Retail operations

ASSESSMENTS

  • Work Style: Conscientiousness — Expert
  • September2019
  • Tendency to be well-organized, rule-abiding, and hard-working.
  • Full results: Expert
  • Customer Focus & Orientation — Completed
  • May2019
  • Measures a candidate's ability to respond to customer situations with sensitivity.
  • Full results: Completed
  • Cashier Skills — Proficient
  • November2020
  • Counting cash, processing transactions, following written procedures, and attending to details.
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Accomplishments

  • Achieved "Top Seller in the Big South Region" by completing monthly sales quota with accuracy and efficiency.
  • Supervised team of 15 staff members.

Timeline

Assistant Retail Store Manager

Xfinity Comcast
01.2021 - Current

Customer Service Representative

Alorica
09.2020 - 01.2021

Warehouse Worker

Target distribution center
05.2020 - 08.2020

CSR - Customer Service Representative/Manager

MetroPCS
05.2017 - 07.2020

Sales Associate

Belk
09.2016 - 12.2016

McDonalds Crew Member

McDonald's
10.2015 - 05.2016

Bachelor's - Social Work

High School Diploma -

Hazel Green High School

Similar Profiles

CREATE PROFILE
ERIKA FRANKLIN