Summary
Overview
Work History
Education
Skills
Timeline
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Erika Freeman

5779 South 2000 West ,UT

Summary

Customer Manager with outstanding skills to build customer loyalty and retention. Extremely efficient in empathetically getting straight to the heart of a problem with miraculous results.

Natural leader experienced in driving team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Overview

23
23
years of professional experience

Work History

Dental Assistant

Dental Care Center :
09.2020 - Current
  • Provided friendly & warm chairside assistance during exam, making sure the patients felt comfortable and relaxed.
  • Greeted new patients with a warm friendly smile, making them feel at home.
  • Preformed full mouth ( X-rays) radiographic imaging, ensuring high quality diagnostic images.
  • Charted with the dentist as well as the hygienist to keep each patients chart current.
  • Preformed sealants on required teeth.
  • Made sure all the patients felt special and cared for.

Home Transformations

Lonnie's Creations And Designs
03.2014 - 02.2018
  • Completely transformed customers interior on even the tightest of budgets
  • Developed key client relations by providing design solutions that brought enthusiasm and referrals
  • Incorporated Feng Shui as well as up to date colors and trends freshening up their space
  • Referrals were the bread and butter, keeping us extremely busy

Call Center Manager

Green Tea HP
02.2011 - 04.2014
  • Promoted to call center manager in the first two months of employment.
  • Developed exceptional customer service to every customer by listening to their needs and delivering
  • Resolved customer complaints and frustrations to prevent loss of key accounts
  • Analyzed what was not effective and found sound and profitable ways to make miraculous results
  • Tripled the recurring orders in the first six months of employment.


Northern Utah Sales Manager

Able Body Labor
10.2007 - 01.2012
  • Established and maintained 47 accounts over 3 1/2 year time, expanding territory by 180% ( 80% percent over targeted growth goal )
  • Successfully opened staffing agencies in Ogden,Taylorsville& Salt Lake CIty
  • Consistently exceeded sales goals and projected growth
  • Developed very close relationships with project managers ans superintendents of construction projects
  • Awarded " Most Valuable Sales Person "


Office Manager

Assembly California Legislature
11.2005 - 09.2007
  • Conferred with constituents and other parties to gather and track case information
  • Presented awards on the Assemblyman's behalf
  • Kept track of case work and logged the opinions of the voters
  • Investigated political issues and legislation for Assemblyman Houston's constituents
  • Converted community contacts into potential votes through constant networking

Staffing Consultant

Benchmark Staffing
01.2001 - 09.2005
  • Brought in new business, helping resolve temporary staffing needs
  • Successfully turned cold calls into loyal profitable relationships
  • Matched the right personalities so everyone benefited
  • Developed profitable loyal relationships with clients
  • Received numerous awards for sales goals and growth above expected projections








Education

Academic Achievement Award - Case Management / Business Management

The Robert M.Hertzberg Capitol Institute
Sacramento, CA
04.2006

Skills

  • Turn negative situations into very flourishing
  • Quick learner with great retention and eye for detail
  • Ability to communicate on all levels, uniting everyone involved
  • Develop close and lasting relationships
  • Positive and enthusiastic
  • Warm and intuitive with consistent drive and energy to get any job at hand done
  • Loyal and dedicated
  • Listening to others is imperative for trust as well as growth

Timeline

Dental Assistant

Dental Care Center :
09.2020 - Current

Home Transformations

Lonnie's Creations And Designs
03.2014 - 02.2018

Call Center Manager

Green Tea HP
02.2011 - 04.2014

Northern Utah Sales Manager

Able Body Labor
10.2007 - 01.2012

Office Manager

Assembly California Legislature
11.2005 - 09.2007

Staffing Consultant

Benchmark Staffing
01.2001 - 09.2005

Academic Achievement Award - Case Management / Business Management

The Robert M.Hertzberg Capitol Institute

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Erika Freeman