Erika Frett
Henderson,NV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
City Clerk Services Specialist
City of Henderson Office of the City Clerk
02.2022 - Current
- Participated in staff training programs to continuously enhance knowledge on current best practices in municipal administration.
- Implemented records management policies that protected sensitive information while promoting accessibility for research and reference purposes.
- Supported election processes by managing voter registration records and coordinating polling locations, contributing to an organized voting experience for residents.
- Maintained professional relationships with constituents, addressing concerns and providing information on local government operations.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
Cash Receipt Clerk
City of Henderson Finance Department
01.2021 - 02.2022
- Responsible for operating cash register and assisting customers in receiving fees and payments
- Reconcile money and receipts from various departments throughout the city including business license and water and sewer payments
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
Administrative Assistant I
City of Henderson Office of the City Clerk
01.2018 - 01.2021
- Began as Office Support Assistant and promoted to Administrative Assistant in the City Clerk’s Department
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT01-2026
Bachelor of Arts - Business Administration And Leadership
Nevada State College
Henderson, NV05-2024
Associate of Arts - Elementary Education
College of Southern Nevada
Las Vegas, NV01.2019
Skills
- Collaborative Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication skills
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- Professional ethics
- Public service
- Office management
- Self motivation
- Notary public
Certification
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
City Clerk Services Specialist
City of Henderson Office of the City Clerk
02.2022 - Current
Cash Receipt Clerk
City of Henderson Finance Department
01.2021 - 02.2022
Administrative Assistant I
City of Henderson Office of the City Clerk
01.2018 - 01.2021
Notary Public
Master of Science - Management And Leadership
Western Governors University
Bachelor of Arts - Business Administration And Leadership
Nevada State College
Associate of Arts - Elementary Education
College of Southern Nevada
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