ERIKA FRIERSON
Operations Coordinator
The Bronx,NY
Summary
OBJECTIVE
Experienced Office Management and Administration Professional dedicated to quality of service across various fields of expertise. Performs with highly dependable, ethical and reliable business acumen. Well versed in maintaining flow within team or individual lead environments. Contributes optimal results through elevating operational and service excellence.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Dog Walker and Caretaker
Pets2Walk/P2W
Rye, NY
08.2019 - Current
- Conduct over 70 weekly walks for dogs of various breeds. Additionally provide care for cats and other animals by request.
- Schedule monthly visits for clients. Managing each pet profile ensuring best of care and periodically updating when needed.
- Schedule and train new dog walkers along neighborhood routes and routines.
- Assist with in-house client request dog boarding when needed along with boarding dogs when available.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Conduct initial consultations with new clients to assess pet needs and preferences.
- Streamlined communication with pet owners to understand and meet their specific requirements.
Operations Coordinator
Brooklyn College Television Center
Brooklyn, New York
08.2011 - 06.2019
- Assist TV Center Director with college assistant staff organization including: schedule coordination, daily task orientation and office maintenance
- Train new TV Center college assistants along with managing their weekly hours and assisting them with any work-related issues that may arise.
- Proficient in CUNYfirst application and have extensive knowledge and experience in utilizing database for processing departmental purchases and receipts along with appointing new and returning students through E-appointments directory.
- Working relationship with Purchasing and Accounts Payable offices receiving bi-weekly status updates on any outstanding orders or repairs requested by TV Center.
- Correspond with outside vendors to acquire equipment, production supplies and other items requested for TV Center.
- Provide administrative office assistance during 5 annual commencement ceremonies that include craft services, production assistant management and on-site liaison for TV Center
- Protected department assets from loss, damage or theft by setting and enforcing effective security policies w/ TV Center Engineering staff.
Senior On Air Planner
Home Box Office
New York, New York
10.2005 - 08.2011
- Content Management- Successfully planned and scheduled 1000+ program logs in standard and high definition adhering to strategic intents of HBO, and supported overall personality of HBO Main Channel, HBO Zone, Family, Signature and Comedy programming.
- Reports and Log Development- Processed monthly promo reports for HBO and Cinemax and developed monthly promotion palettes for fellow planners’ usage.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Presented progress reports regularly to senior management during project updates meetings.
Admissions Coordinator
Emerson College Admissions
Boston, MA
09.2001 - 09.2005
- Managed admissions processes for over 10,000 incoming students, promptly collecting and processing necessary documents
- Employed, organized and instructed over 35 college employees annually and appropriated workflow assignments.
- Assisted in development of admissions criteria that align with institution's strategic goals, ensuring talented and diverse student body.
Education
B.A - Media, Society and the Arts
SUNY Purchase College
Purchase NY 08.1998 - 01.2001
Some College (No Degree) - Fictional Narrative Video Production
Emerson College
Boston, MASkills
Staff Supervision
Project Planning
Scheduling Management
Inventory Coordination
Operations Management
Customer Relations
Payroll Administration
Training Management
Customer Invoicing
Staff training/development
Timeline
Dog Walker and Caretaker
Pets2Walk/P2W
08.2019 - Current
Operations Coordinator
Brooklyn College Television Center
08.2011 - 06.2019
Senior On Air Planner
Home Box Office
10.2005 - 08.2011
Admissions Coordinator
Emerson College Admissions
09.2001 - 09.2005
B.A - Media, Society and the Arts
SUNY Purchase College
08.1998 - 01.2001
Some College (No Degree) - Fictional Narrative Video Production
Emerson College
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