Erika Galarza
Orthodontic Assistant
Jersey City,NJ
Summary
At Heights Orthodontics, a seasoned Lead Orthodontic Assistant excelled in patient care and clinic efficiency. Leveraging orthodontic expertise and exceptional communication, I enhanced patient satisfaction and streamlined operations. My proactive approach in training staff and implementing OSHA-compliant sterilization protocols significantly contributed to a safer, more organized environment, underscoring my commitment to excellence and teamwork.
Overview
4
4
years of professional experience
Work History
Lead Orthodontic Assistant
Heights Orthodontics
09.2020 - 08.2024
- Took x-rays, photographs, and digital impressions of patients' teeth and mouth.
- Assisted orthodontists with the application of braces, aligners, and other orthodontic appliances, ensuring proper placement for optimal treatment results.
- Provided attentive support to patients during appointments by monitoring their comfort levels and addressing any concerns promptly.
- Facilitated smooth transitions between appointments by preparing necessary instruments, materials, or appliances ahead of time.
- Contributed to the expansion of practice clientele through excellent customer service and strong rapport-building skills with patients.
- Helped maintain an inviting atmosphere within the office by keeping reception areas, treatment rooms, and other spaces clean and organized.
- Contributed to a positive work environment by fostering strong teamwork among staff members and promoting open communication.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures and answering questions.
- Provided exceptional chairside assistance during complex orthodontic procedures, minimizing patient discomfort and promoting successful outcomes.
- Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.
- Streamlined appointment scheduling process, leading to improved patient satisfaction and reduced wait times.
- Implemented a sterilization protocol compliant with OSHA standards, ensuring a clean and safe environment for both patients and staff members.
- Improved office organization by maintaining dental equipment inventory and implementing a system for tracking supplies.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Monitored patient comfort and safety during dental procedures.
- Assisting other clinical team members with extra procedures
Education
Finance
James J Ferris High School
Jersey City, NJ06.2018
Bachelor Of Kinesiology -
New Jersey City University
Jersey City, NJSkills
- HIPAA Compliance
- Clinical Documentation
- Oral hygiene education
- Staff Training and Development
- Infection control protocols
- Appointment Scheduling
- Dental equipment knowledge
- Orthodontic expertise
- Oral Hygiene Instruction
- Sterilization techniques
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Lead Orthodontic Assistant
Heights Orthodontics
09.2020 - 08.2024
Finance
James J Ferris High School
Bachelor Of Kinesiology -
New Jersey City University
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