Erika Galegor
Summary
Self-motivated professional and seasoned customer service professional with a proven track record of enhancing customer satisfaction and streamlining operations at Cow Belle Productions. Skilled in video editing and adept at managing high-pressure situations, demonstrating exceptional time management and strong attention to detail. Increased repeat business through outstanding client relations and efficient project delivery.
Overview
20
20
years of professional experience
Work History
Owner Cow Belle Productions (Audio/video Editing)
Self Employed
Marana, AZ
01.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Manage multiple projects simultaneously, ensuring timely delivery and adherence to project deadlines
- Maintain an organized workflow, including file management and archiving of media assets.
- Edit raw footage to create polished videos for various purposes.
- Managed live broadcasting schedules and ensured smooth streaming of events.
Retail Sales Associate
Gamestop
Aurora, CO
09.2006 - 01.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Demonstrated expert product knowledge to provide accurate information to customers.
- Utilized effective upselling techniques to enhance customer experience and satisfaction.
Restaurant Hostess
Old Chicago Pizza
Aurora, CO
01.2007 - 08.2007
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess, Server, Busser
Landry's Seafood House
Denver, CO
05.2004 - 05.2006
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Certificate - Digital Marketing Science
University of Arizona
Tucson, AZ08.2022
High School Diploma -
Eaglecrest High School
Centennial, CO05.2005
Skills
- Customer Relations
- Small business operations
- Strong attention to detail and ability to work under pressure
- Self-Motivated
- Fast Learner
- Reliability and dependability
- Time management and prioritization
Timeline
Owner Cow Belle Productions (Audio/video Editing)
Self Employed
01.2008 - Current
Restaurant Hostess
Old Chicago Pizza
01.2007 - 08.2007
Retail Sales Associate
Gamestop
09.2006 - 01.2008
Restaurant Hostess, Server, Busser
Landry's Seafood House
05.2004 - 05.2006
Certificate - Digital Marketing Science
University of Arizona
High School Diploma -
Eaglecrest High School