Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erika Gamble

Washington,DC

Summary

Passionate about bringing top-notch skills in oral and communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies
02.2021 - 02.2022
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Responded proactively and positively to rapid change

Front Desk Agent

Country Inns & Suites By Radisson
12.2019 - 06.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Environmental Services Housekeeper

Department of Veteran Affairs
11.2019 - 06.2020
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Brand Associate

Old Navy Inc
11.2018 - 08.2019
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Drove sales and service using suggestive selling techniques and observing non-verbal cues.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.

Apparel/Home Associate

Walmart
06.2017 - 05.2019
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Restocked shelves and organized displays in alignment with merchandising standards.

Dietary Aide

National Institute of Health
01.2017 - 05.2017
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Concession Stand Leader

FedExField
09.2016 - 01.2017
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Consistently provided friendly service to promote better customer engagement.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

OIC Technology
Washington,DC

Skills

  • Communication
  • Problem solving
  • Time management
  • Skill management
  • Computer literacy
  • Customer service
  • Teamwork
  • Transferable skills
  • Adatabilty

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Customer Service Representative

Advanced Call Center Technologies
02.2021 - 02.2022

Front Desk Agent

Country Inns & Suites By Radisson
12.2019 - 06.2021

Environmental Services Housekeeper

Department of Veteran Affairs
11.2019 - 06.2020

Brand Associate

Old Navy Inc
11.2018 - 08.2019

Apparel/Home Associate

Walmart
06.2017 - 05.2019

Dietary Aide

National Institute of Health
01.2017 - 05.2017

Concession Stand Leader

FedExField
09.2016 - 01.2017

OIC Technology

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Erika Gamble