Erika Gaona

• As an IHOP server, I greet guests warmly, take their orders accurately, and ensure they have everything they need for a great dining experience. I deliver food promptly, check on tables regularly, and handle any special requests with a smile. Keeping the restaurant clean and organized is also part of my job.
• My goal is to make every guest feel welcome, and satisfied with their visit.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• As hostess, I welcome guests with a friendly attitude and help create an exciting first impression.
• I manage the seating chart, escort guests to their tables, and provide information about the restaurant's unique theme and experience. I also handle reservations and coordinate with the serving team to keep everything running smoothly. My job is to make guests feel excited and comfortable from the moment they arrive.
• Monitored dining area to assess server capacity and estimate wait times.

• I help guests enjoy all the attractions, from arcade games, to bowling, and laser tag. I ensure the equipment is working properly, explain the game rules, and assist with any issues to keep the fun going. I also maintain a clean, safe environment, and create a positive experience for everyone. My goal is to make sure guests have a great time, and leave with amazing memories.
• Monitored premises for potential risks and took appropriate action to keep patrons safe.
• Interacted positively with guests and coworkers to build professional relationships.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

I greet customers, scan their items, and handle payments quickly and accurately. I ensure the checkout process is smooth by providing excellent customer service and answering any questions. I also keep my station organized and assist with bagging items when needed. My job is to leave every customer with a positive impression of their shopping experience.

• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Stocked shelves with merchandise when needed.

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Stocked shelves and cases with new or transferred items.
• Demonstrated proper food safety practices by accurately completing quality control checklist.
• Tailored orders to address customer allergies and gluten concerns.

• Sold, printed, and issued tickets to customers following all applicable guidelines.
• Checked tickets and identifying paperwork for verification of individual identities.
• Resolved customer complaints in a professional manner.
• Assisted customers with ticket purchases, trip planning, pricing and scheduling.
• Inspected tickets at theater entrances prior to shows beginning.