Erika Gapp

• Managed full-cycle recruitment, including sourcing, screening, interviewing, resume building, and candidate submission in healthcare and administrative roles.
• Built and maintained strong relationships with candidates and internal teams, resulting in long-term candidate retention.
• Maintained a desk of candidates in the top 50% of company-wide recruiters.
• Prepared and negotiated compensation packages, ensuring high profit margins.
• Collected job requirements and posted strategic job descriptions on job boards like Indeed, LinkedIn, and Vivian, as well as social media, leading to an average fill rate of 3:1.

(Promoted from On-boarding Specialist)

• Coordinated and enforced onboarding compliance per Joint Commission, facility, and company standards.
• Trained and mentored new and current team members to improve team performance, reducing time to clearance on average by 3-5 days.
• Audited candidate files to ensure accuracy, completeness, and compliance.
• Identified and implemented process improvements to increase efficiency and reduce costs by hundreds of dollars per candidate.
• Enforced credentialing deadlines to ensure timely candidate start dates, while maintaining relationships, and mitigating cancellations.
• Lead small teams of 3-5 in large projects of 100+ candidates, with tight deadlines, ensuring accuracy in compliance files.
• Managed onboarding software tools, optimizing functionality for better user experience and data tracking.
• Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.

(Promoted from HR/ Payroll Administrator)

• Reviewed and edited construction contracts and subcontracts.
• Maintained and verified certificates of insurance for various jobs.
• Coordinated permits and Blue Stake requests for multiple construction projects.
• Processed and managed payroll for over 120 employees including wage garnishments.
• Handled all payroll-related data entry and employee lifecycle changes.
• Trained new staff on payroll, staffing systems, and policies.
• Managed workers' compensation claims and enforced required random drug screening.
• Mitigating staff concerns with effective mediation and investigations.

(Promoted from Business Office Assistant)

• Directed payroll processing and ensured compliance for 120 employees.
• Managed employee status updates, benefits data, and records accuracy.
• Led staff scheduling and optimized labor budgets, reducing the annual payroll cost by over $100,000 per year.
• Reviewed timecards and approved leave requests for accuracy.
• Assisted with hiring, onboarding, and compliance audits.
• Processed accounts payable and maintained vendor documentation.

(Contract)

• Directed operations for five retail locations, overseeing full-cycle recruiting, onboarding/offboarding, quality control, employee relations, wage negotiations, and payroll.
• Streamlined operational processes to reduce waste and increase profitability by 5%.
• Managed customer service operations and conducted sales performance analysis.

• Streamlined staff operations, payroll, and inventory systems, improving overall administrative efficiency.
• Improved customer onboarding and billing accuracy by managing payment processing and invoicing workflows.
• Boosted brand visibility by creating marketing collateral and directing targeted outreach campaigns.
• Managed over 50 customer calls per day and Increased sales by 10%