Erika Garcia
Allentown,PA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
3
3
years of professional experience
Work History
Picker/Packer
Radial Warehouse
Allentown, PA
10.2021 - 01.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Cashier
Weis Markets Inc
Allentown, PA
05.2020 - 10.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greeted over 50 patients per day.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $[500] or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Monitor/Customer Service Associate
Weis Markets Inc
Allentown, PA
05.2020 - 10.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Executes excellent sales floor merchandising and selling.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
- Resolved concerns with products or services to help with retention and drive sales.
Education
No Degree - Dental Hygiene
Lehigh Valley School of Dental Assisting
Whitehall, PA05.2022
High School Diploma -
William Allen High School
Allentown, PA06.2021
Skills
- Strong Attention to Detail
- Quality and Defect Control
- Customer Service
- Order Fulfillment
- Productivity and Time Management
- Motivated Team Player
- Customer Relationships
- Product Packaging
- Customer and Call Response
- Cleaning and Sanitizing
- Payment Processing
- Friendly and Enthusiastic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Picker/Packer
Radial Warehouse
10.2021 - 01.2022
Cashier
Weis Markets Inc
05.2020 - 10.2021
Monitor/Customer Service Associate
Weis Markets Inc
05.2020 - 10.2021
No Degree - Dental Hygiene
Lehigh Valley School of Dental Assisting
High School Diploma -
William Allen High School
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