Summary
Overview
Work History
Education
Skills
Timeline
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Lycenia Cesena

Summary

Result oriented with a drive to exceed in a fast moving industry. Providing exceptional partnership with cross functional teams to enhance the impact of a company. Eager to provide my authentic/diplomatic personality to handle various situations. Positive mindset with great leadership abilities well pursuing my career in an environment where my skills and knowledge will thrive, grow and be challenged.

Overview

9
9
years of professional experience

Work History

Sr. Security Manager (Cyber Security)

Cognizant
02.2023 - Current
  • Oversee all Communication, Media and Technology accounts.
  • Providing detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Developing and maintained incident response protocols to mitigate risk and liability during security breaches.
  • Conducting SOC2 and PCI audits to identify control gaps in processes, procedures and systems through in-depth evidence collection.
  • Conducting Risk assessments to enhance protocols and ensuring adherence to regulations.
  • Scheduling onsite events for audits for ODC and GSOC audits.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Reviewing MSA/SOW for to ensure security compliance.
  • Developing and initiated projects, managed costs, and monitored performance for accounts.

Workplace Coordinator

Meta
03.2020 - 02.2023
  • Properly checked in interviews, meeting and and visitors into a Visitor Management System and activated temporary badges for current employees.
  • Collaborating with Global Security teams and XFN partners to implement new policies and procedure, maintaining current and updated SOPs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated with Global Security team to support administrative logistics of events planning, event booking, and event access.
  • Creating work order task for maintenance issue to ensure the safety of employees and visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Identified systematic trends and patterns through metrics dashboards and internal task tools to address building security gaps. Providing solutions for operational enhancement in order to mitigate any future risks.
  • Created presentations and metric reports in order to communicate project status.
  • Managed administrative logistics for large scale events, and implementing new strategies to enhance operational efficiency.

Lost Prevention Manager

Allied Universal Security Services (Facebook)
02.2019 - 03.2020
  • Increased company understanding of loss control strategies through on-site client training and implementation of new programs.
  • Worked cross-functionally with various teams of Global Security for investigation with personal belongings, confidential documents, executive electronic hardware, Oculus / Portal prototypes, etc.
  • Planned and organized large donation events with non-profits and shelters.
  • Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
  • Monitored dashboards to complete audits to prepare metrics for Facebook stakeholders.
  • Monitored and created task for over 20,000 employees.
  • Interacted with employees and venders to ensure proper support and triaging for lost items.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.

Business Operations Coordinator

AT&T Corporate
10.2016 - 11.2018
  • Supported business operations and 50-100 accounts daily.
  • Provided efficient customer service to clients by finding solutions for customer concerns.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, employee knowledge and customer demands.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Completed contracts and warranties, shipping and receiving inventory, accepting client payments and submitting customer orders.
  • Organized daily opening/closing procedures, team scheduling, team event planning, scheduled in field services for installations and repairs.

Operations Manager

24 Hour Fitness USA Inc.
10.2014 - 11.2016
  • Overseen 24 Hour Fitness front desk to ensure proper check in procedures are followed to maintain safety and liability of facility.
  • Work closely with San Jose Police department for theft and emergencies, reviewed CCTV for suspicious activity, time card accuracy, and general surveillance of the facility.
  • Assisted and directed members/guests, monitored incoming inquiries for all customer service questions and reviewing company policies.
  • Reviewed confidential documentations, submitted maintenance tickets and handled lost and found items.
  • Worked closely with General Manager to oversee and managed daily operations to meet established goals.

Education

Associate Of Business Administration -

San Jose City College
San Jose, CA

Skills

  • Access Control
  • Emergency Response
  • Customer service
  • Event Planning
  • Scheduling
  • Auditing
  • Supply Management
  • Hiring and Training
  • Project Management
  • Customer Relationship Management (CRM)
  • Strong Multi-Tasking

Timeline

Sr. Security Manager (Cyber Security)

Cognizant
02.2023 - Current

Workplace Coordinator

Meta
03.2020 - 02.2023

Lost Prevention Manager

Allied Universal Security Services (Facebook)
02.2019 - 03.2020

Business Operations Coordinator

AT&T Corporate
10.2016 - 11.2018

Operations Manager

24 Hour Fitness USA Inc.
10.2014 - 11.2016

Associate Of Business Administration -

San Jose City College

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Lycenia Cesena