Erika Garcia
Marina,CA
Summary
Allow me to introduce myself. My name is Erika Garcia. I am a driven professional focused on delivering exceptional support for customer needs. I have successfully manages concerns and resolves conflicts to maximize customer satisfaction. I offer a strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Holiday Inn Express Hotel Suites
04.2021 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Up Selling guest rooms and promoting hotel services,
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Front Desk
Pacific Inn Monterey
- Greeted visitors and customers upon arrival while managing check-in process. offered assistance, and answered questions to build rapport and retention.
- Accommodate guest requests as well as communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Collected room deposits, fees, and payments.
Hostess
Salt Wood Kitchen & Oysterette
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Front Desk Interior Consultant
Mum's Place
- Conducted thorough research on emerging trends and innovative materials in the interior design industry, staying ahead of competitors.
- Expanded clientele base through effective networking at industry events and maintaining strong relationships with existing customers.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Participated in furniture selection and documentation of specifications.
- Increased sales revenue through upselling additional services and products to clients during consultations.
Assistant Manager
Tilly's Clothing
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Front Desk Assistant Manager
Banas Home Decor
- Answering phone calls or any questions about our merchandise
- Filling order forms, Handling cash payments
- Making daily sales and rearranging our furniture to better suit the seasons
- Keeping track of sales and inventory from our galleries and marketing our items online.
Education
Interior Decorator - Interior Decorating
Penn Foster Career College
2016
High School Diploma -
Seaside High School
Seaside, CA2015
Skills
- Problem-solving skills
- Microsoft Office
- Administrative Support
- Training and mentoring
- Hospitality service expertise
- Word Processing
- Conflict Management
- Detail Oriented
- Data Entry
Awards
Penn foster Exam Challenge winner 2016
Timeline
Front Desk Supervisor
Holiday Inn Express Hotel Suites
04.2021 - Current
Front Desk
Pacific Inn Monterey
Hostess
Salt Wood Kitchen & Oysterette
Front Desk Interior Consultant
Mum's Place
Assistant Manager
Tilly's Clothing
Front Desk Assistant Manager
Banas Home Decor
Interior Decorator - Interior Decorating
Penn Foster Career College
High School Diploma -
Seaside High School
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