ERIKA GARCIA
Irvine,CA
Summary
Accomplished Security Officer with a solid history at Allied Universal Private Security, showcasing expertise in incident reporting and superior customer service. Skilled in maintaining safety and enhancing security through meticulous risk assessment and relationship management. Proven track record in conflict de-escalation and fostering a secure, welcoming environment for all.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Overview
2
2
years of professional experience
Work History
Security Officer
Allied Universal Private Security
04.2024 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
FOH Team Member
Chic-Fil-A
06.2023 - 09.2024
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Food Champion
Taco Bell
09.2022 - 05.2023
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Improved customer satisfaction by ensuring timely and accurate food preparation.
- Maintained safety standards by regularly cleaning and sanitizing all equipment, utensils, and surfaces.
Education
Bachelor of Science - Criminology
University of California, Irvine
Irvine, CA05-2026
High School Diploma -
Wonderful College Prep Academy
Delano, CA06-2022
Associate of Applied Science - Agricultural Business
Bakersfield College
Bakersfield, CA05-2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Relationship building and management
- Conflict de-escalation
- Work ethic
Timeline
Security Officer
Allied Universal Private Security
04.2024 - Current
FOH Team Member
Chic-Fil-A
06.2023 - 09.2024
Food Champion
Taco Bell
09.2022 - 05.2023
Bachelor of Science - Criminology
University of California, Irvine
High School Diploma -
Wonderful College Prep Academy
Associate of Applied Science - Agricultural Business
Bakersfield College
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