Experienced professional specializing in the implementation of ABA techniques and intervention management at Behavior Frontiers, LLC. Demonstrated expertise in developing and executing behavior treatment plans that consistently drive client progress. Adept at fostering collaboration within teams, resulting in improved outcomes for clients and colleagues. Known for analytical thinking and motivational leadership, significantly contributing to the success of clients and teams. Extensive experience in providing exceptional customer service and administrative support, with a strong focus on collaboration and adapting to changing needs to ensure effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, data intake, and maintaining a welcoming environment. Reliability, organization, and poise enhance front desk efficiency and elevate client satisfaction.
Hi, I’m
Erika Garcia
Inglewood,CA
Summary
Overview
10
years of professional experience
Work History
Behavior Frontiers, LLC.
Behavior Technician
12.2023 - Current
Job overview
- Educated families about ABA principles so they can effectively implement them at home.
- Attended review, progress and clinical team meetings.
- Applied proven strategies to positively affect client behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Assisted in the implementation of crisis intervention protocols when needed.
- Participated in continuing education and in-service training to advance skills.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Home Depot
Merchandise Coordinator
08.2020 - 11.2023
Job overview
- Established and maintained relationships with vendors, and optimized product selection.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Analyzed sales data to identify trends, forecast demand and plan purchasing accordingly.
- Restructured merchandising strategy to promote high value and products.
- Conducted staff meetings with sales personnel to introduce new merchandise.
- Developed pricing promotions and markdowns to meet sales and margin targets.
- Planned commercial displays to entice and appeal to customers.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
Sunrise Daycare
Daycare Worker
04.2019 - 12.2020
Job overview
- Developed and implemented lesson plans and activities for children of various ages.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Enforced rules to teach good manners and maintain safe environment.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Assisted children in development of social, communication and problem-solving skills.
- Balanced schedules to promote optimal rest, play and educational periods.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
Clinica La Familia
Front Desk Receptionist
03.2017 - 01.2019
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Operated multi-line telephone system to answer and direct high volume of calls.
Mom Donuts
Cashier Team Lead
01.2015 - 03.2016
Job overview
- Performed daily opening and closing procedures for the register area.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Greeted customers promptly and responded to questions.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Developed strong working relationships with team members.
- Managed scheduling, payroll, and time off requests for team members.
- Answered customer questions and provided store information.
Education
Manual Arts High SchoolLos Angeles, CA
High School Diploma
06-2012
University Overview
- Graduated - Honoree of Leadership Honor Roll
- 4.0 GPA
El Camino CollegeTorrance, CA
Working On My Degree from Clinical Child Psychology
University Overview
Skills
- Multi-line phone systems
- Follow-up skills
- Confidentiality
- Intervention management
- Behavior treatment plans
- Time management
- Sensory integration support
- Parent collaboration and training
- Data collection
- Nonverbal communication
- Prompting and fading strategies
- Team collaboration
- Training and mentoring
- Motivational leadership
- Analytical thinking
- Telephone skills
- Verbal and written communication
- Bookkeeping
- Basic accounting
- Phone etiquette
- Payment processing
- Billing and invoicing
- Basic math
- Healthcare industry
- HIPAA compliance
- Microsoft office
- Reminder calls
- Documentation
Languages
English
Professional
Spanish
Professional
Education and Training
Education and Training
true,other,otherTimeline
Behavior Technician
Behavior Frontiers, LLC.
12.2023 - Current
Merchandise Coordinator
Home Depot
08.2020 - 11.2023
Daycare Worker
Sunrise Daycare
04.2019 - 12.2020
Front Desk Receptionist
Clinica La Familia
03.2017 - 01.2019
Cashier Team Lead
Mom Donuts
01.2015 - 03.2016
Manual Arts High School
High School Diploma
El Camino College
Working On My Degree from Clinical Child Psychology
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