Summary
Overview
Work History
Education
Skills
Timeline
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Erika Garibay

Paramount,CA

Summary

Logistical Transportation expertise gained through 20+ years of successful Transportation Customer Service . A motivated leader with a history of managing teams. Proficient at identifying import and export problem issues. Strong relationship builder who works well both with local and corporate teams.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Collaborative coordinator eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, import and export. Strong negotiation skills with good understanding in the transportation industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strategic import/export customer service with substantial background in logistics. Adept at coordinating and managing import and export of goods with keen eye for timely delivery and compliance with customs regulations. Strong problem-solving and communication skills.

Overview

26
26
years of professional experience

Work History

Customer Service - Import & Export Supervisor

Harbor Division
12.2011 - 10.2023
  • Enter customers orders and promptly respond to customer inquiries.
  • Handle all incoming and outgoing dispatch communications, including phone calls, and emails with customer and drivers.
  • Communicate critical events to management in a timely manner.
  • Utilize software tools (Profit Tools) to build and implement a daily dispatch plan and tracking and entering shipments.
  • Tracking import and export shipments through LA and LB Ports websites.
  • Communicate daily with Steamship Lines and the Port of LA and LB.
  • Scheduling import and exports deliveries on a timely manner.
  • Checking on all Per Diem and Chassis billing to ensure no disputes are needed.
  • Closely track and trace all Domestic and International Cargo movement to meet deadlines.
  • Record and advise customers of any holds or delays on all shipments.
  • Dispatch drivers form shipment pick up and deliveries.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Coached employees through day-to-day work and complex problems.

Safety Coordinator

California Cartage Company
06.2002 - 12.2011
  • Monitored repair work and inspected post-repair vehicles to verify proper quality and compliance with requirements.
  • Reviewed vehicle logs and driver records to assess potential risks and verify in Rapid Logs.
  • Process Drivers applications and verify past employment and ensure all Driver requirements are meet.
  • Report all accidents and submit to insurance right away.
  • Setup Safety Driver training classes
  • Keep track of all Drivers information and ensure all documents are up to date.


Transportaion Billing Clerk

USF Distributions Inc.
06.2001 - 06.2002
  • Entering PO numbers from bill of lading tom EDI system.
  • Manifesting inbound and outbound loads.
  • Entering all claims into AS400.
  • Entering OSD's into the EDI System.
  • Dispatch Drivers with outbound loads.

Shipping and Receiving Clerk

St. John Knits
01.1998 - 06.2001
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Education

High School Diploma -

Abraham Lincoln Senior High School
Los Angeles, CA
06.1998

Skills

  • Regulatory compliance
  • Team building
  • Problem resolution
  • Team management
  • Supervision
  • Operational improvement
  • MS Office
  • Planning and coordination
  • Administrative support
  • AS400 Experienced
  • Records Management
  • Profit Tool Experienced
  • Outlook
  • OTR Experienced
  • Hazardous & Safety Regulations
  • Rapid Logs System

Timeline

Customer Service - Import & Export Supervisor

Harbor Division
12.2011 - 10.2023

Safety Coordinator

California Cartage Company
06.2002 - 12.2011

Transportaion Billing Clerk

USF Distributions Inc.
06.2001 - 06.2002

Shipping and Receiving Clerk

St. John Knits
01.1998 - 06.2001

High School Diploma -

Abraham Lincoln Senior High School

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Erika Garibay