Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Hi, I’m

Erika Gipson

Porter,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented department manager well-versed in product research, design and development. Hardworking and focused professional with in-depth understanding of market, customer and business needs. Top-notch team leader and complex problem-solver.

Overview

13
years of professional experience

Work History

Hanesbrands PD
San Salvador, San Salvador

Product Development Manager
08.2021 - 01.2023

Job overview

  • Led cross-functional teams to design, develop, test and launch products on schedule.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed prototypes for product testing and validation.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Ensured that all safety policies and regulations were followed in accordance with company standards.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
  • Coordinated with other departments to ensure smooth flow of materials throughout the production process.
  • Created reports on productivity levels, cost analysis, and inventory status.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Performed cost-benefit analysis for proposed projects or investments prior to implementation.
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.

Hanesbrands Socks
San Salvador, El Salvador

Quality Assurance Coordinator
04.2020 - 08.2021

Job overview

  • Developed and implemented Quality Assurance protocols to ensure compliance with safety standards.
  • Provided technical support to production staff on matters related to Quality Assurance.
  • Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
  • Created detailed reports on Quality Assurance activities for management review.
  • Monitored performance trends in order to identify potential areas of improvement within the QA process.
  • Assisted in developing new methods for improving product quality while reducing costs associated with testing and inspection.
  • Maintained accurate records of all Quality Control tests performed throughout the manufacturing process.
  • Trained personnel on proper use of equipment and techniques used in Quality Assurance activities.
  • Documented non-conformance issues, identified corrective action plans, tracked progress, and reported final resolution status for each issue.
  • Collaborated with engineering teams on the development of new products or processes in order to ensure compliance with established standards.
  • Implemented preventive measures designed to minimize defects or other problems during production operations.
  • Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
  • Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
  • Created KPIs related to process performance metrics such as defect rate, scrap rate.
  • Provided leadership in developing best practices for continuous improvement initiatives across all departments.

MBM International
San Salvador, El Salvador

Production Manager
01.2018 - 11.2019

Job overview

  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Ensured that all safety policies and regulations were followed in accordance with company standards.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
  • Created reports on productivity levels, cost analysis, and inventory status.
  • Conducted regular meetings with staff to discuss progress and address any issues or concerns.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
  • Implemented strategies to reduce waste while maintaining high-quality standards.
  • Developed performance metrics to track progress against established goals.
  • Resolved conflicts among personnel within the department when necessary.
  • Supervised maintenance activities for manufacturing machines and equipment.
  • Evaluated existing processes for potential automation opportunities.
  • Identified opportunities for improvement in workflow design and implementation.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Scheduled staff work assignments, rotations and overtime.
  • Established and updated production schedules to meet changing demands.

MBM International
San Salvador , El Salvador

Product Development Coordinator
07.2014 - 01.2018

Job overview

  • Provided technical support when needed during the installation process of new products.
  • Collaborated with external vendors on customizing existing products according to client specifications.
  • Assisted in the development of new product ideas and concepts.
  • Created detailed project plans for each product launch, outlining tasks, timeline, resources and budget requirements.
  • Researched industry trends to ensure products remain competitive in the marketplace.
  • Managed product design processes from concept to completion.
  • Developed marketing materials such as brochures, presentations and web content to promote products.
  • Tracked progress of projects against defined milestones and budgets.
  • Evaluated vendor proposals for pricing, delivery terms and quality assurance measures.
  • Maintained a database of all active projects along with their associated documents, schedules and timelines.
  • Conducted periodic reviews of inventory levels at warehouses and distributorships.
  • Supported efforts to develop and launch new product offerings and enhancements for existing products.
  • Led and contributed to product development brainstorming sessions and ideation.

MBM International
San Salvador , El Salvador

Assistant General Manager
03.2012 - 07.2014

Job overview

  • Assisted General Manager in developing and implementing strategic plans to meet organizational goals.
  • Provided administrative support for the General Manager, including scheduling appointments and organizing meetings.
  • Responded to inquiries from internal and external customers regarding general management matters.
  • Prepared financial reports on the organization's performance for the General Manager's review.
  • Created presentations and documents for use in executive-level meetings with other organizations.
  • Developed procedures to streamline operations within the department.
  • Analyzed financial data to identify discrepancies and suggest solutions to improve efficiency.
  • Processed invoices, purchase orders, contracts, and other documentation as needed.
  • Monitored staff performance metrics, such as productivity levels and customer feedback scores, for reporting purposes.
  • Coordinated communications between departments within the organization to ensure efficient workflow.
  • Attended weekly staff meetings with the General Manager in order to share updates about projects or initiatives.
  • Updated database systems used by the department in order to maintain accurate records of progress made against objectives.
  • Participated in brainstorming sessions with senior management regarding strategies for improvement.

Citibank
San Salvador, El Salvador

Credit Card Sales Representative
03.2010 - 02.2012

Job overview

  • Developed and implemented sales strategies to increase credit card applications.
  • Conducted customer presentations to explain features and advantages of various credit card options.
  • Responded to inquiries from customers regarding credit card terms and conditions.
  • Built relationships with clients by providing excellent customer service and support.
  • Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
  • Analyzed customer profiles to recommend appropriate credit cards based on individual financial situation.
  • Processed new accounts including application verification, data entry and account activation.
  • Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
  • Identified opportunities for cross-selling additional products or services.
  • Upgraded existing accounts by offering more competitive terms or higher limits.
  • Reviewed credit history to determine eligibility for certain types of cards.
  • Collaborated with internal departments such as fraud prevention teams to ensure compliance with regulations.
  • Demonstrated strong knowledge of banking laws and regulations pertaining to credit cards.
  • Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
  • Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder.

Education

Universidad Tecnologica De El Salvador
San Salvador ES

Bachelor of Engineering
01.2020

Universidad Tecnologica De El Salvador
San Salvador ES

Bachelor in English
06.2013

Skills

  • Lean Manufacturing Principles
  • Team Building and Development
  • Cost Control Improvements
  • Production Scheduling
  • Project Management
  • Production Planning
  • Schedule Management
  • Project Coordination
  • Logistics Coordination
  • Facilities Maintenance
  • Performance Improvements
  • Continuous Improvement
  • Attention to Detail
  • Issue Resolution
  • Critical Thinking
  • Process Mapping
  • Customer Service
  • Financial Analysis
  • Decision-Making
  • Relationship Building
  • Process Optimization
  • Multitasking and Organization
  • [Language] Fluency
  • Data Analytics
  • Agile Methodology
  • Customer-Oriented
  • Relational Databases
  • Creative Thinking
  • Analytical and Critical Thinking

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Product Development Manager

Hanesbrands PD
08.2021 - 01.2023

Quality Assurance Coordinator

Hanesbrands Socks
04.2020 - 08.2021

Production Manager

MBM International
01.2018 - 11.2019

Product Development Coordinator

MBM International
07.2014 - 01.2018

Assistant General Manager

MBM International
03.2012 - 07.2014

Credit Card Sales Representative

Citibank
03.2010 - 02.2012

Universidad Tecnologica De El Salvador

Bachelor of Engineering

Universidad Tecnologica De El Salvador

Bachelor in English

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Erika Gipson