Erika Gomez
Lancaster,CA
Summary
Leading customer service driven and backend with 16 years of experience. Seeking a challenging role where my leadership, organizational, and communications skills will be an asset to the company. Additional qualifications and skills: Bilingual, Microsoft Office Apps, Detailed Oriented, Strategic Sales Techniques, Adaptability.
Overview
15
15
years of professional experience
Work History
Assistant Facility Manager
Ascend Health Care
04.2023 - Current
- Responsible for all aspects of routine functions of the facility, including training, supervising staff, and clerical necessities.
- Keeping up with all documentation to ensure facility is running up to code. Including client documentation, licensing forms, medical forms and actions plans.
- Delegating tasks and entering bids for completion of property issues needing to be remediated.
- Provided mentoring support to patients
- Oversaw security measures within the facilities, coordinating with local law enforcement as necessary to ensure a safe working environment for all occupants.
- Developed comprehensive emergency response plans, increasing preparedness for potential incidents or natural disasters.
- Coordinated with facility manager to develop short-term and long-term maintenance plans, prioritizing projects based on budget constraints and overall impact on building operations.
- Organized regular staff meetings to discuss ongoing projects, operational challenges, and opportunities for improvement within the facility.
Sales Manager
AT&T
11.2021 - 08.2022
- Assisted with sales transactions such as activations of new accounts, upgrades, add-ons, etc., ensuring that all applicable policies are followed accurately and completely.
- Provided technical support for wireless network connectivity issues, including troubleshooting customer reported problems.
- Maintained a thorough knowledge of the products and services offered by AT&T to ensure customer received accurate information regarding their account status and options available to them.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Manager| Lead Client Coordinator
The Camp Transformation Center
08.2016 - 11.2021
- Deliver first class hospitality to clients at all times by greeting, assisting, and checking in customers
- Respond to inquiries in person, on the phone, via email and working quickly utilizing company business management software
- Work with team members across departments including instructors, facilities, registering clients, and process payments
- Database management by receiving retail inventory, drive retail sales, merchandise retail, client programs, and communicate retail needs of facility
- Oversee management of cash flow and the point-of-sale system while on shift
- Awareness of monthly departmental goals and monthly projections
- Ensure the facility is following proper risk management and loss prevention measure- monitor safety and security
- Practice team building skills
Manager
McDonalds
07.2010 - 02.2015
- Managed staff that delivered effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.
- Responsible for making sure the restaurant hires qualified crew, training, and schedule them to meet sales and profit goals.
- Leaded shifts every week, making sure customers get a fast accurate, friendly experience every visit.
- Managing assigned systems, training, food safety, inventory management, setting goals and delegating task to the teams.
- Trained new employees and supervise current employees to consistently provide exemplary services and achieve excellence.
Education
High School Diploma -
Rosamond High School
Associates Degree - General Studies
Antelope Valley College
04-2028
Skills
- Leadership
- Organizational
- Communications
- Bilingual
- Microsoft Office Apps
- Detailed Oriented
- Strategic Sales Techniques
- Adaptability
- Emergency preparedness
- Meeting coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Facility Manager
Ascend Health Care
04.2023 - Current
Sales Manager
AT&T
11.2021 - 08.2022
Manager| Lead Client Coordinator
The Camp Transformation Center
08.2016 - 11.2021
Manager
McDonalds
07.2010 - 02.2015
High School Diploma -
Rosamond High School
Associates Degree - General Studies
Antelope Valley College
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