Erika Gomez
Scottsdale,AZ
Summary
Dynamic and dedicated server with exceptional customer service skills and elevated standards honed at Fox Restaurant Concepts. Proven ability to manage high-volume dining environments while maintaining attention to detail. Multilingual communicator with strong cash handling expertise and a commitment to enhancing guest experiences through effective teamwork and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Culinary Dropout
10.2022 - Current
- Supported team members during busy shifts, promoting efficiency and teamwork.
- Utilized POS system (Aloha) for order entry, payment processing, and tracking sales transactions
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality and maintaining attention to detail
- Cultivated warm relationships with regular customers
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Banquet Server
Culinary Dropout
10.2022 - Current
- Set up and dismantled banquet equipment for events, ensuring optimal layout and guest experience.
- Assisted in serving food and beverages to guests, maintaining high service standards throughout events.
- Collaborated with kitchen staff to ensure timely delivery of orders during busy banquet services.
- Quickly adjusted to event changes, ensuring support was available wherever needed.
Server
The Henry
03.2021 - 10.2022
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Learned menu items extensively to offer recommendations and answer questions accurately.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Participated in training sessions to understand food safety standards and service protocols.
Head Hostess
Bourbon and Bones
08.2021 - 04.2022
- Coordinated guest seating and optimized table turnover during peak hours.
- Trained and mentored new host staff on operational procedures and customer service standards.
- Managed reservation system to enhance guest experience and minimize wait times.
- Developed strategies for improving front-of-house efficiency and customer satisfaction ratings.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZSkills
- Multilingual (fluency in Spanish and English, partial fluency in Italian)
- Exceptional customer service
- Strong work ethic
- Cash handling
- High volume dining
- Sales expertise
- Task prioritization
- Highly organized
- Quick and efficient learner
- Highly adaptable to change
Certification
• Food handler’s card
• Certified trainer
• Event Captain
Timeline
Server
Culinary Dropout
10.2022 - Current
Banquet Server
Culinary Dropout
10.2022 - Current
Head Hostess
Bourbon and Bones
08.2021 - 04.2022
Server
The Henry
03.2021 - 10.2022
Bachelor of Science - Political Science
Arizona State University