Erika Gonzalez
Wichita,KS
Summary
Organized Patient Service Representative with over 11 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Authorized to work in the US for any employer Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork as well as bilingual. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Revenue Rep
Currently Not Employed
10.2014 - 07.2023
- My responsibilities as a PSRA at a IHS and FQHC clinic were the following:
- Informing and assisting patients with any non-medical needs
- Informing and assisting patients with their insurance coverage and patient responsibilities in regard to co-pay, deductibles, co-insurances and any non-covered procedures
- Scheduling patient appointments and making reminder calls
- Contacting patients in regard to any outstanding balances and providing information on sliding fees available
- Informing patients about delays in their insurance coverage and or payments
- Providing general assistance and/or patient tasks specific to the department
- Covering front desk if needed
- Entering patient information and scanning private healthcare records
- Maintaining aging reports and denial management for a productive accounts receivable department
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Dental Assistant, Chairside
Hunter Health Clinic
10.2014 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Monitored patient comfort and safety during dental procedures.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Designed dental report card to explain patient dental health status and treatment plans.
Lead Dental Assistant
E.C. Tyree Health & Dental
09.2011 - 10.2014
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Used Eagle Soft and Dentrix to document and maintain patient information and health background.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Assistant Manager
KFC
04.2009 - 03.2011
Certified Dental Assistant
South Texas Dental
11.2007 - 02.2009
Certified Dental Assistant
Fulton Dental
11.2006 - 11.2007
Education
Certified Medical Biller and Coder in Medical Billing & Coding - Medical Insurance Billing
University of Phoenix-Online
07.2023
High school diploma - undefined
Humble High School
2005
Skills
- Improve Patient Care
- Insurance Information Collection
- Collection Management
- Patient Greeting
- Verifying Eligibility
- Educate Patients
- Sliding Scale Determination
- Medical Filing
- Word Processing
- Patient Intakes
- Organization and Time Management
- Payment Collection
- Patient Registration
- Multi-Line Telephone Systems
- Patient Engagement
- Financial Needs Determination
- Financial Recordkeeping
- Medical Insurance
Certification
Certified Dental Assistant
CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Revenue Rep
Currently Not Employed
10.2014 - 07.2023
Dental Assistant, Chairside
Hunter Health Clinic
10.2014 - 07.2023
Lead Dental Assistant
E.C. Tyree Health & Dental
09.2011 - 10.2014
Assistant Manager
KFC
04.2009 - 03.2011
Certified Dental Assistant
South Texas Dental
11.2007 - 02.2009
Certified Dental Assistant
Fulton Dental
11.2006 - 11.2007
Certified Medical Biller and Coder in Medical Billing & Coding - Medical Insurance Billing
University of Phoenix-Online
High school diploma - undefined
Humble High School
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