Erika Gonzalez
Fresno,CA
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude and always willing to grow.
Overview
4
4
years of professional experience
Work History
Teller Associate
First California Federal Credit Union
05.2023 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
- Learned about customer's financial needs and established trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Customer Service Representative
Fred Loya Insurance
05.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
Cricket Wireless
11.2020 - 05.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Obtained signatures for financial documents and internal and external invoices.
Externship Dental
Hygienist Clinic FCC
06.2020 - 07.2020
- Obtained vital signs and Checked COVID questioner
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Explained dental services and payment plans to help patients make informed decisions.
Assistant Manager
Green Crush
09.2019 - 03.2020
- Supervising the sales staff,making sure the store's sales targets are attained, solving customer complaints, covering shifts, checking product displays, disinfecting work areas, making schedules and writing sales reports.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Associate of Science - 3.5 (GPA)
Fresno City College
Fresno, CA07.2020
High School Diploma -
Edison High School
Fresno, CA06.2017
Skills
- Excellent customer service
- Excellent Communication Skills
- Well Organized
- Follow instructions
- Process cash,check, and credit card transactions
- Able to deposit/ withdraw large deposit
- Work well with others
- Determined
- Self - Motivation
- Leadership
- Professional
- Work well with time pressure and busy days
- Attention to detail
- MS Office, Excel, Word, Outlook
- Legal and Ethical
- Credit Card cards and loans Payment Processing
- Cash Advance
- Multitasking and Prioritization
- Understanding Customer Needs
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Problem-Solving Abilities
- Excellent Communication Skills
- Honest and Ethical
- Attention to Detail
- Honest and Dependable
- Fraud Identification
- Wire Transfer
- Order Checks
Timeline
Teller Associate
First California Federal Credit Union
05.2023 - Current
Customer Service Representative
Fred Loya Insurance
05.2021 - 03.2023
Sales Associate
Cricket Wireless
11.2020 - 05.2021
Externship Dental
Hygienist Clinic FCC
06.2020 - 07.2020
Assistant Manager
Green Crush
09.2019 - 03.2020
Associate of Science - 3.5 (GPA)
Fresno City College
High School Diploma -
Edison High School
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