Erika Gonzalez
shirley
Summary
Dynamic assistant manager with proven expertise in enhancing customer experiences and training new staff. Committed to driving operational efficiency and fostering strong team collaboration.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Francesca's Boutique
Riverhead
08.2025 - Current
- Assisted in managing daily store operations and team activities.
- Supported inventory management through stock organization and replenishment.
- Trained new staff on customer service standards and sales techniques.
- Engaged with customers to enhance their shopping experience and address inquiries.
- Collaborated with team members to create visually appealing merchandise displays.
- Maintained cleanliness and organization of the boutique environment for customers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assigned work and monitored performance of project personnel.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
Claires
Riverhead
11.2024 - 08.2025
- Assisted in managing daily store operations and team activities.
- Supported inventory management through stock organization and replenishment.
- Trained new staff on customer service standards and sales techniques.
- Collaborated with team members to create visually appealing merchandise displays.
- Engaged with customers to enhance their shopping experience and address inquiries.
- Implemented promotional strategies to attract customers and boost sales efforts.
- Maintained cleanliness and organization of the boutique environment for customers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Key Holder
Claires
Shirley
02.2024 - 11.2024
- Assisted customers with product selections and provided styling advice.
- Managed cash register operations and processed customer transactions efficiently.
- Organized merchandise displays to enhance store presentation and accessibility.
- Trained new team members on store policies and customer service standards.
- Supported management in opening and closing procedures of the store effectively.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Reconciled daily sales receipts against cash drawer for accuracy.
Sales Associate
Pacsun
Riverhead
11.2022 - 10.2024
- Assisted customers with product selection and provided exceptional service.
- Collaborated with team members to achieve sales goals and improve performance.
- Educated customers about promotions and loyalty programs effectively.
- Resolved customer inquiries and complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Sales techniques
- Point-of-sale systems
- Team building
Timeline
Assistant Manager
Francesca's Boutique
08.2025 - Current
Assistant Manager
Claires
11.2024 - 08.2025
Key Holder
Claires
02.2024 - 11.2024
Sales Associate
Pacsun
11.2022 - 10.2024