Erika Gonzalez
Ruidoso,NM
Summary
Results-driven professional with a strong background in cash handling and staff management. Known for implementing effective checkout processes that reduce transaction times and improve customer satisfaction. Ready to leverage expertise to enhance operational efficiency and team performance.
Overview
11
11
years of professional experience
Work History
Cashier Manager
El Rodeo
02.2023 - 01.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers to enhance customer service skills.
- Managed cash registers, balancing drawers at shift end for accountability.
- Implemented improved checkout processes, reducing transaction times significantly.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Cashier
Vallarta Night Club
06.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Stock Room Associate
Walmart
04.2021 - 11.2021
- Managed inventory organization and stock replenishment processes efficiently.
- Operated material handling equipment to transport products within the stockroom.
- Conducted regular audits of stock levels to ensure accuracy and prevent discrepancies.
- Collaborated with team members to streamline receiving and stocking operations.
- Assisted in maintaining cleanliness and organization of stockroom environment consistently.
Medical Office Assistant
Dr. Lock Accupuncture and Pain Management
08.2019 - 02.2020
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Coordinated patient intake processes, enhancing overall patient experience and satisfaction.
- Implemented office efficiency improvements, streamlining administrative tasks and reducing wait times.
- Provided support during acupuncture treatments, ensuring patient comfort and adherence to safety protocols.
- Maintained inventory of medical supplies, facilitating timely ordering to prevent shortages.
- Communicated effectively with patients regarding treatment plans and follow-up care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Restaurant Manager
Bruno's Taco Bar
07.2017 - 08.2019
- Oversaw daily operations, ensuring high-quality food service and customer satisfaction.
- Trained and mentored staff to improve service efficiency and team performance.
- Implemented cost-control measures to enhance profitability without sacrificing quality.
- Developed schedules and managed staffing levels to meet business demands effectively.
- Established operational protocols that increased overall restaurant efficiency by streamlining workflows.
- Collaborated with vendors to secure high-quality ingredients while negotiating favorable terms.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Housekeeping Supervisor
Venetian Hotel & Casino
08.2013 - 07.2016
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored new staff on effective cleaning techniques and procedures.
- Coordinated scheduling to optimize workforce efficiency and coverage across multiple shifts.
- Conducted regular inspections of guest rooms and public areas to maintain high-quality standards.
- Resolved guest concerns promptly, ensuring satisfaction with room conditions and service quality.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
Education
No Degree - Hospitality
College of Southern Nevada
Las Vegas, Nevada, NV01-2020
High School Diploma -
Chaparral High School
Las Vegas, NV07-2013
Skills
- Customer service
- Cash register operation
- Store opening and closing
- Documentation and reporting
- Till counting
- POS systems
- Barcode scanning
Languages
Spanish
Full Professional
Timeline
Cashier Manager
El Rodeo
02.2023 - 01.2025
Cashier
Vallarta Night Club
06.2022 - 01.2023
Stock Room Associate
Walmart
04.2021 - 11.2021
Medical Office Assistant
Dr. Lock Accupuncture and Pain Management
08.2019 - 02.2020
Restaurant Manager
Bruno's Taco Bar
07.2017 - 08.2019
Housekeeping Supervisor
Venetian Hotel & Casino
08.2013 - 07.2016
No Degree - Hospitality
College of Southern Nevada
High School Diploma -
Chaparral High School