ERIKA GONZALEZ MARTINEZ
New Haven
Summary
Hardworking and reliable customer service professional with experience in retail and restaurant environments. Skilled in cash handling, order fulfillment, and delivering excellent customer service. Highly organized, proactive, and punctual with strong communication skills. Works well in team settings and adapts quickly in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
New Haven
05.2025 - 12.2025
- Selected and fulfilled customer online orders accurately and efficiently.
- Located merchandise using handheld scanning devices.
- Ensured product quality and freshness, especially for grocery items.
- Substituted items when necessary while maintaining customer satisfaction.
- Organized and staged completed orders for pickup and delivery.
- Provided friendly and professional service during customer pickups.
- Maintained productivity goals in a fast-paced retail environment.
Waitress
Rubamba Restaurant
New Haven
06.2022 - 08.2023
- Greeted customers and provided menus.
- Took food and beverage orders accurately.
- Delivered meals promptly and ensured customer satisfaction.
- Processed payments and prepared accurate checks.
- Maintained cleanliness and restocked supplies.
- Resolved customer concerns professionally.
Waitress
La Esquina Del Mofongo
New Haven
02.2023 - 03.2023
- Greeted and seated customers.
- Took and delivered food and beverage orders.
- Ensured customer satisfaction throughout service.
- Processed payments accurately.
Cashier
Wendy’s Restaurant
East Haven
12.2021 - 01.2022
- Operated cash register and processed payments.
- Balanced cash drawer at the beginning of shifts.
- Issued receipts, refunds, and change.
- Assisted customers with questions and concerns.
Education
High School -
Wilbur Cross High School
New Haven, CTSkills
- Order Fulfillment
- Online Order Processing
- Cash Handling
- Customer Service Excellence
- Inventory Control
- Product Quality Assurance
- Time Management
- Handheld Scanner Operation
- Order Verification
- Team Collaboration
- Communication Skills
Timeline
Online Personal Shopper
Walmart
05.2025 - 12.2025
Waitress
La Esquina Del Mofongo
02.2023 - 03.2023
Waitress
Rubamba Restaurant
06.2022 - 08.2023
Cashier
Wendy’s Restaurant
12.2021 - 01.2022
High School -
Wilbur Cross High School