Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Erika Goode

Colonial Heights,VA

Summary

Energetically leveraging a background in both transportation and medical office assistance, I excel in route management and patient care, notably at Uber and Lyft. Skilled in vehicle maintenance and electronic charting, I consistently enhance customer experiences, achieving high satisfaction rates. My adeptness in multitasking and organization ensures efficiency and reliability in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Driver

Uber And Lyft
Richmond, VA
02.2020 - Current
  • Maintained a clean driving record while upholding safety standards.
  • Demonstrated adaptability when dealing with diverse road conditions.
  • Operated various motor vehicles for transportation and delivery tasks.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Provided exceptional customer service by maintaining a positive attitude.
  • Employed GPS navigation systems to optimize route efficiency.
  • Performed basic troubleshooting for minor vehicle malfunctions.
  • Transported clients to specified destinations safely and on-time.
  • Executed emergency procedures during unexpected situations or breakdowns.
  • Documented daily mileage, gas, and other data.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Transported riders to designated stops according to pre-determined schedules.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Delivered packages to customers in a timely and efficient manner.

Medical Office Assistant/Surgery Scheduler

Aesthetically Yours
Annandale, VA
04.2009 - 04.2011
  • Greeted patients and visitors in a professional and friendly manner.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Managed medical records using an electronic health record system.
  • Communicated with patients with compassion while keeping medical information private.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Monitored office supplies inventory and placed orders when necessary.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.
  • Registered patients and scheduled appointments.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Collected payments from patients for services rendered.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Prepared patient charts prior to each appointment.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.

Front Desk Medical Receptionist/Medical Office Assistant

New Image Plastic Surgery
Reston, VA
11.2007 - 04.2009
  • Prepared and maintained accurate medical charts for each patient visit.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Informed patients of financial responsibilities prior to rendering services.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Gathered, transcribed, and typed medical information into charts.
  • Entered insurance, demographics and health history into patient database.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Created new patient files upon request while adhering to organizational policies regarding file maintenance.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.

Education

High School Diploma -

Hopewell High School
Hopewell, VA
06-2003

Associate of Applied Science - Business Administration

University of Phoenix
Tempe, AZ

Skills

  • Time Management
  • Spanish Fluency
  • Customer Service
  • Punctual and Reliable
  • Business Management
  • Payment collection and processing
  • Accounts receivable
  • Computer skills
  • Accounting
  • Multitasking and organization
  • Positive attitude
  • Phone and email etiquette
  • Office administration
  • Report preparation
  • Data entry
  • Document management
  • Payment reconciliation
  • Processes and procedures

Languages

Spanish
Professional

References

References available upon request.

Timeline

Driver

Uber And Lyft
02.2020 - Current

Medical Office Assistant/Surgery Scheduler

Aesthetically Yours
04.2009 - 04.2011

Front Desk Medical Receptionist/Medical Office Assistant

New Image Plastic Surgery
11.2007 - 04.2009

High School Diploma -

Hopewell High School

Associate of Applied Science - Business Administration

University of Phoenix

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Erika Goode