Summary
Overview
Work History
Education
Skills
Timeline
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Erika Goodrich

Summary

Experienced in organizing and overseeing events. Strong communication skills in working directly with clients in the convention industry. Familiar in maximizing potential profits by providing clients with product options for convention guests.

Overview

19
19
years of professional experience

Work History

Banquet Supervisor

Bellagio Hotel
09.2023 - Current
  • Responsible for client satisfaction with all functions booked, taking ownership of the guests experience.
  • Inspect each room before function to ensure set up and special requests are ready.
  • Review banquet contracts and BEOS with the catering.
  • Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Observe servers to provide feedback and coaching in areas requiring improvement.
  • Take inventory in all pantries to prepare for business demands.
  • Daily closing of checks.
  • Familiar with Evention, Amadeus, Infogenesis, and Microsoft office.

A/ Captain De Partie

Resorts World
06.2021 - 07.2023
  • Supervised Coffee break functions.
  • Coordinated daily with the banquet kitchen, encore, stewarding, and set up.
  • Daily order requests sent to stewarding of equipment needed for each event.
  • Developed and maintained positive relationships with clients to ensure guest satisfaction.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

A Coffee Breaker

The Cosmopolitan Hotel
11.2010 - 06.2021
  • Oversaw and prepared Coffee break functions.
  • Daily communication with the client for possible changes of timelines or additions to the breaks.
  • Daily dry-set checks.
  • Trained new Coffee breakers.


Banquet Bartender

Venetian Hotel
10.2005 - 04.2011
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Banquet Server

Wynn Hotel
04.2005 - 06.2009
  • Opened the Wynn hotel
  • Assisted guests in a upper-class environment by providing synchronized events.
  • Attended trainings.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.

Education

AMDA -

NYC Arts Conservatory

Associate of Arts - Arts Two

Moorpark College (MC)
Moorpark, New York, California

Skills

  • Quality Assurance
  • Venue Coordination
  • Ordering Supplies
  • Guest Experience Management
  • Billing and Payment Processing
  • Hospitality Management
  • Event Cleanup
  • Furniture Arrangements
  • Place Settings
  • Staff Leadership
  • Maintaining Clean Work Areas
  • Greeting and Seating Guests
  • Professional Communication
  • Task Delegation
  • Dietary Restriction Compliance
  • Team Member Development
  • Equipment Sanitation
  • Storage Organization
  • Staff Training
  • Knowledge of Evention, Amadeus, Infogenesis, and Microsoft Office

Timeline

Banquet Supervisor

Bellagio Hotel
09.2023 - Current

A/ Captain De Partie

Resorts World
06.2021 - 07.2023

A Coffee Breaker

The Cosmopolitan Hotel
11.2010 - 06.2021

Banquet Bartender

Venetian Hotel
10.2005 - 04.2011

Banquet Server

Wynn Hotel
04.2005 - 06.2009

AMDA -

NYC Arts Conservatory

Associate of Arts - Arts Two

Moorpark College (MC)

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Erika Goodrich