Erika Gordon
Birmingham,AL
Summary
Detail-oriented Payment Processing & Data Entry Specialist with eight years of experience researching, validating, and maintaining accurate customer and insurance-related data in remote environments. Proven ability to verify demographic and coverage information, navigate multiple systems, meet strict deadlines, and ensure documentation completeness prior to downstream processing. Known for strong attention to detail, accountability, and consistent accuracy in high-volume workflows.
Overview
14
14
years of professional experience
Work History
Payment Processing & Data Entry Specialist
Foundever
01.2017 - 12.2025
- Researched, verified, updated customer demographic and financial records to ensure completeness and accuracy prior to downstream processing.
- Reviewed documentation and validated account and insurance-related information for accuracy, consistency, and date relevance.
- Navigated multiple databases and internal systems simultaneously to locate missing or incomplete information.
- Performed quality checks to ensure data integrity, confidentiality, compliance with client standards.
- Consistently met strict daily deadlines and accuracy benchmarks in a high-volume, remote environment.
- Collaborated with cross-functional teams to resolve discrepancies and improve documentation turnaround time by 15%.
Area Supervisor
Ross Stores
02.2012 - 01.2017
- Verified customer and transaction-related information to ensure accuracy, completeness, and compliance with company standards.
- Conducted daily audits of documentation, reports, and cash handling records to identify and resolve discrepancies.
- Researched and corrected missing or inconsistent data to maintain accurate records prior to reconciliation and reporting.
- Maintained accurate verification of customer details and payment information while adhering to strict confidentiality guidelines.
- Worked under time-sensitive conditions to meet daily operational deadlines with consistent accuracy.
- Trained and coached associates on documentation accuracy, quality control procedures, and proper recordkeeping.
- Collaborated with team members and leadership to resolve issues efficiently while maintaining a professional demeanor.
- Demonstrated accountability for work output and maintained composure in high-pressure environments.
Education
High School Diploma -
Huffman High School
Birmingham, AL05-2006
Skills
- Patient & Insurance Information Verification
- Professional Communication & Collaboration
- Insurance Eligibility Validation
- Demographic Data Research
- CRM & Database Navigation (SAP, Internal Systems)
- Multi-System Navigation (Dual Monitors)
- Deadline & Quota Management
- Quality Control & Compliance
- High-Volume Data Processing
- Attention to Detail & Follow-Through
- Remote Work Productivity
- Document Review & Data Accuracy
Timeline
Payment Processing & Data Entry Specialist
Foundever
01.2017 - 12.2025
Area Supervisor
Ross Stores
02.2012 - 01.2017
High School Diploma -
Huffman High School
Awards & Recognition
- Top Performer | Foundever
- Leadership Recognition | Ross Dress for Less