Proactive and customer-centric professional with 10+ years of experience in customer-facing roles, including 3+ years resolving high-level escalations in fast-paced environments. Skilled in customer lifecycle management, stakeholder communication, issue resolution, and identifying growth opportunities. Adept at interpreting customer health metrics, coordinating cross-functional teams, and managing service delivery with a focus on renewals, retention, and long-term value realization. Technically proficient in Microsoft Office, CRM systems, and adaptable to data-driven platforms.
Revenue Retention
Communication Skills
Interpersonal Skills
Data Networking Technologies
MS Office Suite
CRM Systems
Time Management
Detail-Oriented