Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Erika Gramling

Dayton,TX

Summary

I’m self motivated and ready to work. I’m an easy and quick learner, Work well with others, I am responsible, honest, dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.


Overview

6
6
years of professional experience

Work History

Sales Floor Associate

Eubanks & Company
Mont Belvieu, TX
07.2021 - 12.2021
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer
  • Recommended accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Manger Assistance

Mosley Auto Sales
Dayton , TX
06.2019 - 07.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.

Merchandiser

PLM Marketing
Houston, TX
06.2018 - 03.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Established strong vendor relationships to maintain and support business.
  • Answered customer questions regarding store merchandise, department information and pricing.

Secretary

Sabine environmental services, Wallisville
07.2017 - 03.2018
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.

Customer service representative

Brookshire Brothers
Liberty
04.2015 - 05.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

General Studies

Dayton High School
Dayton, TX
05.2017

Skills

  • Merchandising and Display
  • Building Customer Relationships and Loyalty
  • Adaptable and Flexible
  • Merchandise Receiving and Handling
  • Positive Customer Engagement
  • Creative Solutions
  • Taking Inventory
  • Goal-Driven
  • Customer Assistance

Timeline

Sales Floor Associate

Eubanks & Company
07.2021 - 12.2021

Manger Assistance

Mosley Auto Sales
06.2019 - 07.2021

Merchandiser

PLM Marketing
06.2018 - 03.2019

Secretary

Sabine environmental services, Wallisville
07.2017 - 03.2018

Customer service representative

Brookshire Brothers
04.2015 - 05.2017

General Studies

Dayton High School

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Erika Gramling