Summary
Overview
Work History
Education
Skills
Timeline
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Erika Grant

TX

Summary

Experienced and organized Patient Registrar with 10 years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using 5 for patient information management and scheduling. Personable and professional Patient Registrar with 10 years of healthcare office experience. Proficient in record keeping, appointment setting and insurance processing. Coordinates staff and communicate with patients.

Overview

11
11
years of professional experience

Work History

Patient Registry

Grant Medical Center
01.2014 - 04.2018
  • Conducted meticulous reviews of patient records, ensuring the accuracy of demographic information and verifying insurance eligibility to maintain precise and up-to-date records
  • Utilized computerized reservation systems for seamless guest check-ins, proficiently collecting payments, and verifying credit card information, contributing to a smooth and efficient administrative process.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Coordinated with nursing staff to process and direct patients to appropriate departments

Customer Service Representative

Asurion
04.2023 - Current
  • Managed a substantial volume of incoming calls with efficiency and professionalism, showcasing adept multitasking and organizational abilities
  • Conducted thorough assessments of customers' needs, consistently achieving high levels of satisfaction through proactive and customer-centric problem-solving
  • Fostered sustainable relationships and trust with customers by engaging in open and interactive communication, enhancing overall customer experience
  • Provided accurate, valid, and comprehensive information through the effective utilization of methods and tools, contributing to the seamless resolution of customer queries
  • Exceeded client metric obligations through a commitment to excellence in performance, meeting or surpassing set targets consistently
  • Effectively handled customer complaints by employing a diplomatic approach, delivering timely and effective solutions and alternatives within specified time limits
  • Demonstrated proficiency in utilizing Microsoft Excel, Word, and Google Docs to streamline and enhance daily tasks, showcasing strong competency in office productivity tools.

Claims Representative

Elephant Insurance
04.2018 - 03.2023
  • Followed up with customers on unresolved issues.
  • Developed in-depth understanding of insurance policies and procedures.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Generated, posted and attached information to claim files.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Education

High School Diploma -

High School Diploma
Columbus OH

Associate of Arts -

Columbus State Community College
Columbus, OH

Skills

  • Information Collection
  • Appointment Scheduling
  • Clerical writing
  • Scheduling
  • Data entry expertise
  • Patient confidentiality
  • Information documentation
  • Maintaining records
  • Documentation accuracy
  • Eligibility Determination
  • Insurance Verification

Timeline

Customer Service Representative

Asurion
04.2023 - Current

Claims Representative

Elephant Insurance
04.2018 - 03.2023

Patient Registry

Grant Medical Center
01.2014 - 04.2018

High School Diploma -

High School Diploma

Associate of Arts -

Columbus State Community College

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Erika Grant