Erika Graves
Jacksonville
Summary
Results-driven bartender known for exceptional customer interaction and up-to-date knowledge of mixology trends. Committed to delivering memorable experiences while effectively managing inventory and ensuring responsible service.
Overview
10
10
years of professional experience
Work History
Bartender
Mavi Waterfront Bar
Jacksonville
02.2020 - 02.2023
- Managed bar area, designed cocktails and menu, handled inventory, ensured regulation compliance, and fostered customer relationships.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Tracked bar tabs and seamlessly transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events that increased customer engagement and drove sales.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Bartender
Carrabba's Italian Grill
Jacksonville
01.2020 - 01.2023
- Trained new bartenders on drink recipes and service standards, enhancing team proficiency.
- Engaged with customers to deliver exceptional service and foster lasting relationships.
- Managed bar inventory to maintain optimal stock levels and support daily operations.
- Handled cash transactions efficiently using point-of-sale systems.
- Responded to customer inquiries regarding menu items and specials.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender/Server
Singletons
Jacksonville
01.2013 - 12.2017
- Prepared and served a variety of cocktails and beverages to customers.
- Oversaw bar inventory, ensuring supplies were consistently stocked to meet customer demand.
- Engaged with customers to provide excellent service and recommendations.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Processed customer payments accurately using point-of-sale systems.
- Trained new bartenders on menu items and service standards to enhance team performance and service quality.
- Addressed customer complaints promptly and professionally, improving overall customer satisfaction.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Mixology
ABC Bartending School
Jacksonville, FL02-2015
Skills
- Mixology trends
- Food and beverage pairing
- Superior customer service
- Attention to detail
- Efficient multitasking and organization
- Stress management
- Memory recall
Timeline
Bartender
Mavi Waterfront Bar
02.2020 - 02.2023
Bartender
Carrabba's Italian Grill
01.2020 - 01.2023
Bartender/Server
Singletons
01.2013 - 12.2017
Mixology
ABC Bartending School