Erika Graves
Wallace,SC
Summary
Seasoned Hotel General Manager with comprehensive experience in overseeing all aspects of hotel operations, from guest services to budget management. Possess strong leadership skills for driving team performance and implementing strategic initiatives. Known for boosting hotel's reputation through effective customer relationship management and robust revenue growth strategies. Committed to enhancing overall guest satisfaction which has consistently resulted in high ratings and positive reviews. Hands-on Hotel Sales Manager with direct hospitality sales experience consistently produces top revenue for cluster of hotels. Implements effective sales strategies to increase company profitability and meet organizational revenue goals. Maintains polished personal presentation with warm, confident and hospitable personality to develop and sustain business relationships.
Overview
14
14
years of professional experience
Work History
Sales Manager
Holiday Inn
01.2023 - 02.2024
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Researched potential customers using various sources such as public records, web searches.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Tracked monthly sales to generate reports for business development planning.
Administrative Assistant
Robert Half Staffing Agency
07.2022 - 01.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
General Manager
Sejwad Hospitality
03.2022 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Hotel General Manager
Aimbridge Hospitality
12.2021 - 03.2022
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
Hotel General Manager
Jr Hospitality
05.2018 - 10.2021
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
Hotel General Manager
Arushi Enterprise
02.2010 - 05.2018
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2004
Skills
- Delegating Work Assignments
- Team building and supervision
- System updates
- Team Training
- Guest check-in and check-out
- Computer Reservations Systems
- Brand Promotion
- Data-driven decision-making
- Performance Analysis
- Contract Negotiation
- Marketing
- Revenue management
- Guest Relations
- Operations Management
- Hospitality Management
- Guest experiences
- Marketing Management
- Special Event Coordination
- Training and mentoring
- Food and Beverage Operations
- Reservations Management
- Hospitality
- Property Management Systems
- Outstanding communication skills
- Cash Handling
- Safety Procedures
- Quality Assurance
- Employee Scheduling
- Account Administration
- Staff Training
- Staff Scheduling
- Telephone Etiquette
- Guest Relations Management
Contact
Bennettsville, SC 29512
Education and Training
other,Colorado Springs, CO
References
References available upon request.
Timeline
Sales Manager
Holiday Inn
01.2023 - 02.2024
Administrative Assistant
Robert Half Staffing Agency
07.2022 - 01.2023
General Manager
Sejwad Hospitality
03.2022 - 07.2022
Hotel General Manager
Aimbridge Hospitality
12.2021 - 03.2022
Hotel General Manager
Jr Hospitality
05.2018 - 10.2021
Hotel General Manager
Arushi Enterprise
02.2010 - 05.2018
High School Diploma -
Coronado High School
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