Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Guevara

Abilene

Summary

I am an adaptable professional with a quick-learning ability and a talent for adjusting to new environments, skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change, customer-focused individual with a passion for delivering exceptional service strong background in collections, customer service, and healthcare administration. Committed to improving customer satisfaction and driving positive outcomes with an opportunity to continue growing.

Overview

21
21
years of professional experience

Work History

Admissions Representative

Hendrick Medical Center South
Abilene
04.2021 - Current
  • Greet and welcome patients to the facility
  • Interacting with patients, visitors, department heads, and staff
  • Performing general clerical duties such as copying, faxing, and preparing spreadsheets
  • Answering and directing incoming phone calls
  • Create charts for patients with correct discipline forms
  • Greeting guests and providing superb customer servicel
  • Ensuring the front desk is neat and equipped with necessary supplies
  • Answering phone calls and redirecting them to the appropriate department
  • Schedule patient appointments and manage appointment calendar
  • Assisting with administrative tasks as needed and floating to other clinics
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Managing guest accounts -Processing payments and handling billing queries
  • Process payments and handle billing queries
  • Assist patients with any paperwork required for their treatment
  • Manage patient flow in the clinic, ensuring that appointments run on time
  • Assist patients with filling out forms and paperwork
  • Collect payments and issue receipts

Office Manager

Fred Loya Insurance Company
Abilene
05.2004 - 04.2021
  • Oversee daily operations within the insurance office, ensuring all processes run smoothly and efficiently.
  • Implement and manage office policies and procedures to maintain compliance with insurance laws and regulations.
  • Lead, train, and supervise office staff, including assigning tasks, evaluating performance, and facilitating professional development.
  • Manage customer service operations to ensure client satisfaction, including handling complex inquiries and resolving complaints.
  • Coordinate with insurance agents and brokers to facilitate the processing of claims, underwriting, and issuance of insurance policies.
  • Oversee financial management tasks such as budgeting, forecasting, and ensuring timely billing and collection of premiums.
  • Develop and maintain business relationships with clients, insurance carriers, and other stakeholders to support business growth.
  • Analyze operational data and reports to identify trends, forecast needs, and implement strategic improvements in office efficiency and service delivery.

Education

High School Diploma -

Permian High School
Odessa, TX
05-1999

Some College (No Degree) -

Odessa College
Odessa, TX

Skills

  • Customer service
  • Public speaking
  • Patient scheduling
  • Billing management
  • Data entry
  • Chart creation
  • Appointment coordination
  • Bilingual
  • Patience
  • Fast learner
  • Goal achiever
  • Attentiveness
  • Problem solving
  • Teamwork
  • Persuasion

Timeline

Admissions Representative

Hendrick Medical Center South
04.2021 - Current

Office Manager

Fred Loya Insurance Company
05.2004 - 04.2021

High School Diploma -

Permian High School

Some College (No Degree) -

Odessa College

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