Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERIKA GUNTHER

Lynnwood

Summary

Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Care Coordinator 2 (CC2)

Newport Healthcare
02.2024 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Counselor (Substance Use Disorder Professional Trainee)

Evergreen Recovery Centers
08.2022 - 02.2023
  • Provided case management services related to different departments, such as detox, inpatient, outpatient, and continuing care services.
  • Provided individual counseling to clients as well as developed and maintained professional relationships to promote participation and achievement within the program
  • Utilized motivational interviewing techniques to develop individual treatment plans based on each clients needs, goals and preferences
  • Promoting holistic recovery by assisting clients in identifying triggers and developing positive coping skills
  • Facilitated group education courses, receiving positive feedback from clientele in regards to effectiveness of tailored curriculum
  • Attended monthly professional development conferences to improve communication with clients and increase program success
  • Gave exceptional, multifaceted care within numerous patient settings
  • Proficient use of patient charting systems, gathering and recording patient data, and recognizing trends
  • Maintained a caseload of upwards of 16 clients, monitoring and documenting progress through treatment program
  • Demonstrated cultural competence while engaging with a diverse range of at-risk clients
  • Using active listening skills and empathy during individual sessions to further connect with clientele

Counselor (Substance Use Disorder Professional Trainee)

Evergreen Recovery Centers
08.2022 - 02.2023
  • Conducted analysis of client assessments while utilizing standardized tools to determine best treatment facility placement
  • Implementing crisis intervention strategies to ensure the safety of staff and clients
  • Displayed proficient assistance to the front desk associates with incoming calls, current/prospective client scheduling, and front office administrative duties
  • Displayed exceptional time-management and problem solving skills while collaborating with team members
  • Advocating for clients and connecting them with community resources and support services such as financial and educational programs, housing assistance, insurance agents, and medical services
  • Maintaining continuous contact with client probation officers, social workers, medication management services, and housing representatives
  • Provided exceptional knowledge in medical terminology relating to substance use disorders as well as co-occurring mental health complications

Education

Bachelor of Psychology - Addiction Studies

Eastern Washington University
03-2022

Associates - General Studies

Bellevue College
01.2019

Skills

  • Showed accurate navigation of patient charting systems, knowledge of patient health record systems, and other technological tools
  • Medical terminology understanding
  • Multidisciplinary team collaboration
  • Care planning
  • Problem-solving
  • Time management
  • HIPAA compliance
  • Training and mentoring
  • Active listening
  • Verbal and written communication
  • CPR/AED
  • Patient education and counseling

Certification

  • Certified Behavior Technician
  • Substance Use Disorder Professional Trainee Certification
  • Agency Affiliated Counselor

Timeline

Care Coordinator 2 (CC2)

Newport Healthcare
02.2024 - Current

Counselor (Substance Use Disorder Professional Trainee)

Evergreen Recovery Centers
08.2022 - 02.2023

Counselor (Substance Use Disorder Professional Trainee)

Evergreen Recovery Centers
08.2022 - 02.2023

Associates - General Studies

Bellevue College

Bachelor of Psychology - Addiction Studies

Eastern Washington University

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