Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Gutierrez

Pasco,WA

Summary

Detail-oriented and bilingual professional with 18+ years of experience in customer service, payroll processing, and administrative support in confidential environments. Adept at handling employee inquiries, maintaining data accuracy, and supporting HR processes. Skilled in Microsoft Office (including advanced Excel functions), problem-solving, and effective communication. Seeking to contribute my expertise to Amazon’s HR team and help enhance associate engagement and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Associate, PSC2, NIXD

Amazon
07.2024 - Current
  • Trained in problem-solving processes, Inbound Support Services, Man-sort, and Fluid Load operations
  • Ensured accurate resolution of discrepancies in product labeling and reporting
  • Collaborated with leadership to improve process workflows and ensure operational efficiency
  • Built trust among associates and management through consistent support, effective communication, and accountability
  • Assisted in pallet counts and maintained inventory accuracy to support optimal workload distribution
  • Operated in Fluid Load and Man-sort operations, ensuring precise order processing and delivery
  • Resolved discrepancies related to product labeling, conducted damage assessments, and addressed inventory discrepancies
  • Assisted in troubleshooting inbound discrepancies, collaborating with problem solvers and leadership to resolve issues concerning missing, damaged, or mislabeled products
  • Trained and mentored associates in Fluid Load, Problem Solving, and ISS protocols, reinforcing best practices and operational standards

Delivery Driver

Instacart, DoorDash, Grubhub
01.2019 - Current
  • Managed grocery shopping, order pickups, and food deliveries while maintaining high levels of customer satisfaction
  • Addressed customer inquiries and resolved issues promptly, ensuring accurate and timely deliveries

Payroll Secretary

GarciaCo Farming Inc.
01.2014 - 01.2019
  • Processed payroll for over 100 employees while maintaining strict confidentiality of sensitive records
  • Managed employee records, year-end W-2 forms, and benefits administration, including workers’ compensation enrollment
  • Assisted in onboarding new employees and processing terminations, resolving payroll discrepancies with accuracy
  • Provided documentation for internal and external audits, ensuring compliance with payroll policies

Nutrition Educator | Receptionist (WIC Program)

Clinica Sierra Vista
01.2006 - 01.2013
  • Provided nutrition education and breastfeeding support to clients, ensuring excellent service delivery
  • Managed scheduling, inventory, and administrative tasks while maintaining confidentiality of client records
  • Trained new employees and supported management with performance tracking and employee engagement activities

Agriculture Worker

Antonio Garcia Zamudio, FLC
01.2002 - 01.2006
  • Performed various vineyard tasks, including pruning, training, and packing, while ensuring quality standards
  • Trained new employees on fieldwork processes, contributing to efficient operations

Education

Associate of Arts - Business Administration

Santa Barbara Business College
Bakersfield, CA
01.2005

Skills

  • Payroll Administration
  • HRIS Data Input
  • Systematic Record Keeping
  • Excel
  • Word
  • Outlook
  • Conflict resolution
  • Training Facilitation
  • Employee Onboarding
  • Collaborative Teamwork
  • Data Privacy Management
  • Problem-solving
  • Operational workflow optimization
  • Customer service
  • Bilingual: English/ Spanish

Certification

  • ISS Certification – Amazon
  • Microsoft Office Proficiency (Excel, Word, Outlook)

Timeline

Associate, PSC2, NIXD

Amazon
07.2024 - Current

Delivery Driver

Instacart, DoorDash, Grubhub
01.2019 - Current

Payroll Secretary

GarciaCo Farming Inc.
01.2014 - 01.2019

Nutrition Educator | Receptionist (WIC Program)

Clinica Sierra Vista
01.2006 - 01.2013

Agriculture Worker

Antonio Garcia Zamudio, FLC
01.2002 - 01.2006

Associate of Arts - Business Administration

Santa Barbara Business College

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Erika Gutierrez