Erika Gutierrez
Santa Ana,CA
Summary
Highly versatile professional with 19+ years of experience in leadership specifically focused on customer service. Adept in constantly creating a safe environment and building great rapport with colleagues and customers. Great reputation for punctuality, flexibility, and adaptability proven to perform well under minimal supervision. Established the ability to adhere to necessary time constraints often exceeding expectations. Fluently bilingual in English and Spanish. In search of a position outside the retail industry where my transferable skills can flourish.
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions.
Overview
21
21
years of professional experience
Work History
Production Line Worker
Cellese
Orange County, CA
05.2021 - 11.2025
- Completed the filling of bottles, labeled products, and added codes for expiration dates.
- Collaborated with team to ensure smooth production flow.
- Maintained cleanliness of work area to meet safety regulations.
- Followed detailed work instructions for product assembly processes.
- Cleaned work areas regularly to ensure a safe working environment.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Ensured all products were packaged correctly before shipping out.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Operated machinery according to safety regulations.
- Prepared raw materials for production line operations.
- Assembled component parts of items and completed hand-finishing of final products.
SEASONAL KEY HOLDER
See’s Candies
Irvine, CA
11.2023 - 12.2023
- Strategic approach to store organization and cleanliness, arranging products to meet display standards and consistently keeping inventory stocked.
- Diligently addressing customer inquiries and fulfilling their product-related needs with utmost attentiveness.
- Welcomed customers exceptionally and exhibited exemplary hospitality and reception.
- Managed client interactions with poise and expertise.
PRICE COORDINATOR
Rite Aid
Orange County, CA
04.2005 - 03.2023
- Recorded incorrect scans, and provided logs to the store manager for verification; communicated with management to execute changes in pricing errors as needed.
- Participated in collaborative monthly meetings focused on goal setting and new company policies and procedures.
- Implemented front-end policies, assessed staff performance, and coordinated the scheduling of breaks.
- Ensured that hazardous waste was disposed of according to company regulations.
- Supervised five associates and prepared task maps for the entire team on duty.
- Processed and logged information regarding expiration dates of store products.
- Coordinated pricing strategies for promotional and seasonal items across locations.
- Trained staff on pricing procedures and system updates for accuracy.
- Entered new item pricing into system to maintain accuracy for databases.
- Ensured compliance with applicable laws, regulations, and company policies related to pricing matters.
STORE ASSOCIATE
Wal-Mart
Orange County, CA
05.2021 - 01.2023
- Manage overnight store operations within the cosmetic department; unpack the merchandise, organize shelves, and collaborate with other associates.
- Communicate with upper management and relay information regarding questions or concerns of store operations.
- Develop new store associates and mentor them to advance work productivity.
Education
Medical Front Office Certification -
Santa Ana College
Cosmetology Certification -
Colleen O’Hara’s Beauty Academy
High School Diploma -
Santa Ana Valley High School
Skills
- Microsoft Office (Word, Excel, Outlook & PPT)
- Google Suite (Docs, Excel, Slides)
- Leadership
- Management & Supervision
- Inventory
- Staff Training and Development
- Customer Service
- Interpersonal Skills
- Communication
- Marketing
- POS Knowledge
- Computer Literacy
- Product assembly
- Visual inspections
- Production lines
- Production operations
- Production documentation
- Cycle counts
- Inventory and stocking
- Assembly line experience
- Quality inspections and reporting
Timeline
SEASONAL KEY HOLDER
See’s Candies
11.2023 - 12.2023
Production Line Worker
Cellese
05.2021 - 11.2025
STORE ASSOCIATE
Wal-Mart
05.2021 - 01.2023
PRICE COORDINATOR
Rite Aid
04.2005 - 03.2023
Medical Front Office Certification -
Santa Ana College
Cosmetology Certification -
Colleen O’Hara’s Beauty Academy
High School Diploma -
Santa Ana Valley High School