Drawing
Erika Hagen
Shoreline,WA
Summary
Driven by a strong work ethic and exceptional problem-solving abilities. I excelled at EagleView Technologies Inc., where I led a team to enhance production efficiency and quality control. My expertise in workflow analysis and a positive attitude fueled significant operational improvements, showcasing my commitment to excellence and reliability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Production Control Team Leader
EagleView Technologies Inc.
08.2019 - Current
- Managed a team of 4 production control technicians, providing support and direction for their success.
- Evaluated tech performance regularly to ensure quality standards were consistently met
- Analyzed production data to identify trends, anticipate challenges, and develop proactive solutions for improved operations.
- Served as a liaison between various internal teams and offshore counterparts, helping to address any concerns related to order status or other potential problems.
Sr. Production Control Technician
EagleView Technologies Inc.
12.2017 - 08.2019
- Facilitated orders being processed; making sure the orders got correctly dropped, measured, and sent to the customer within a timely fashion.
- Managed service level agreements and ensured timely order fulfillment as per customer's expectations.
- Conducted detailed analyses of system failures, developing solutions that minimized future occurrences and improved overall productivity levels.
- Performed regular weekly quality audits.
Production/Operations
EagleView Technologies Inc.
12.2014 - 12.2017
- Successfully facilitated order processing, ensuring accurate drop, measurement, and timely delivery to customers.
- Assumed responsibility for overseeing weekly quality audits.
- Responsible for service level agreements and made sure orders were getting handled within the specified time agreed upon by the customer.
Image Processor
EagleView Technologies Inc.
12.2013 - 12.2014
- Utilized eagleview imagery software to capture and deploy parcel images for multifunctional reports catering to the needs of insurance, contractors, and solar companies.
- Responsible for service level agreements and made sure orders were getting handled within the specified time agreed upon by the customer.
- Performed regular weekly quality audits.
Education
Bachelor of Arts - Sociology/Business
Trinity Western University
Langley, BC 2008
Skills
- Workflow Analysis and Coordination
- Production Scheduling
- Quality Control
- Positive Attitude
- Strong Work Ethic
- Time Management
- Attention to Detail
- Problem-Solving
- Multitasking
- Reliability
- Documentation Specialist
Accomplishments
- Supervised team of 4 staff members.
- Documented, trained and help push the Assess product to the production control team at EV.
- Used Microsoft Excel to develop auditing to track team progress
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Gardening
Timeline
Production Control Team Leader
EagleView Technologies Inc.
08.2019 - Current
Sr. Production Control Technician
EagleView Technologies Inc.
12.2017 - 08.2019
Production/Operations
EagleView Technologies Inc.
12.2014 - 12.2017
Image Processor
EagleView Technologies Inc.
12.2013 - 12.2014
Bachelor of Arts - Sociology/Business
Trinity Western University
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