Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Erika Haines

Tannersville

Summary

Experienced in the field of customer service for over 25 years. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

18
18
years of professional experience

Work History

Receptionist

Shook Insurance
10.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.

Business Owner

J&J Concessions
04.2009 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Served as cook, manager, and ran the cash register during events.
  • Planned and organized future events throughout the year.

County Clerk Worker

Department Of Motor Vehicles
05.2019 - 10.2023
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.

Hostess/Waitress and Bartender

Jessies Harvest House
03.2018 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Assistant Manager

Hotel Mountain Brook
02.2006 - 05.2009
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

Trade School - Dress Making

Gimnazium Sarospatak
Sarospatak, Hungary
06.1988

High School Diploma -

Sarospatak
Sarospatak, Hungary
1984

Skills

  • Data Entry
  • Election Law
  • Providing Feedback
  • File Management
  • Customer Satisfaction
  • Administrative Support
  • Customer Experience
  • Personnel Management
  • Machine Translation
  • Documentation and Recordkeeping

Volunteer Experience

  • Ladies Auxiliary: 2013-Current
  • Hunter-Tannersville School Board Member: 2010-2019
  • Odyssey of the Mind Coach: 2007-2017
  • Hunter Tannersville PTA President: 2013-2015


Languages

English
Native or Bilingual
Hungarian
Native or Bilingual

Timeline

Receptionist

Shook Insurance
10.2023 - Current

County Clerk Worker

Department Of Motor Vehicles
05.2019 - 10.2023

Hostess/Waitress and Bartender

Jessies Harvest House
03.2018 - 04.2022

Business Owner

J&J Concessions
04.2009 - Current

Assistant Manager

Hotel Mountain Brook
02.2006 - 05.2009

Trade School - Dress Making

Gimnazium Sarospatak

High School Diploma -

Sarospatak

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Erika Haines