

Compassionate Certified Nursing Assistant experienced in delivering high-quality patient care and emotional support. Enhanced resident dignity and comfort through effective communication and teamwork. Maintained accurate patient records and ensured a safe environment, contributing to improved patient satisfaction.
.Analyze and investigate complicated insurance claims to help prevent fraud.
· Related effectively with diverse individuals, establishing rapport and trust to facilitate effective communication.
· Created daily, weekly, and monthly reports for management to track claim processing and performance metrics.
· Uses various evaluation and feedback methods (checking work, problem time, etc.) to measure and communicate performance status to supervisor
· Ensures successful transition of new employees from training to the work environment
· Possesses and applies expert knowledge of operational principles, practices, and procedures, and operates as the subject matter expert with substantial latitude for independent action or decision making regarding the day-to-day services provided by the business unit or operational functions and team processes
· Organized and presented claim review plans to streamline evaluation processes and enhance decision-making.