ERIKA HANDELMAN
Las Vegas,NV
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
LIGHTING DIRECTOR-VOLUNTEER
Crossing Church
Las Vegas
12.2022 - Current
- Troubleshot any issues that arose during set-up or performance to ensure uninterrupted service
- Collaborated with production team to develop a unified vision for the project
- Developed creative solutions for difficult lighting scenarios
- Assisted in training volunteers on proper setup procedures for lights
FRONT DESK /PBX
Silverton
Las Vegas, NV
06.2024 - 01.2025
- Handled incoming calls promptly and professionaly, providing information or transferring calls
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paper work related to their stay
- Booked reservation for cash and for different comp coding
RESERVATIONS RESORT SPECIALIST/ HOA COORDINATOR
LVM Resort
Las Vegas
04.2023 - 12.2023
- Identified areas for improvement in existing systems and procedures
- Booked and checked guests into resort
- Coordinated with maintenance and porters for cleanliness and any issues that occurred
- Leveraged strong communication skills to build relationships with owners and renters
EXHIBITOR SERVICES COORDINATOR
Global Experiences Specialist-Epic
Las Vegas
07.2022 - 03.2023
- Assisted in the hiring process for new employees for training class
- Created new orders for booths and fixed any problems that occurred
- Monitored floors and did preshow and in-person collections
- Traveled to multiple locations including out of state for shows
- Learned unique processes for each event including move-in/move-out processes
- Used creative solution while dealing with exhibitors with any difficult situations
- Utilized strong problem solving skills to troubleshoot issues at the exhibitions
CONCIERGE
Hilton Grand Vacations-EBG/Brand Vegas
Las Vegas, NV
12.2016 - 02.2020
- Assisted guests in planning and coordinating arrangements for activities and dining
- Used up-sell techniques to maximize sales
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires
- Gained extensive knowledge of area attractions such hotels, restaurants, and theaters to share with guests
OPERATIONS COORDINATOR
Providence Master HOA
Las Vegas, NV
03.2016 - 10.2016
- Supported lifestyle events in event ordering, setup, and multiple roles during events
- Created room layouts for events along with templates for new projects
- Coordinated vendors of setup at events and made sure events were run smoothly
- Conducted weekly park and playground inspections at all 3 parks
- Provided coverage of front desk when the receptionist was out of the office
- Ordered facility supplies for parks and office
- Acted as a liaison to communicate organization's needs
- Performed operational tasks as assigned
VARIOUS POSITIONS
Office Team-Hilton Grand Vacations
Las Vegas, NV
03.2013 - 02.2016
- Input attendance of vacation counselors and made alterations to schedule
- Checked in guests and assisted them in coordinating their transportation needs
- Assisted vacation counselors with scheduling their tours
INTERNSHIP, EVENT COORDINATOR/BANQUET MANAGER
Caesars Palace
Las Vegas
02.2012 - 05.2012
- Assisted managers in the planning process and execution of events
- Oversaw event day tasks and responded to last-minute changes and challenges
- Oversaw display setup and breakdown for events
Education
HOTEL ADMINISTRATION - MEETINGS AND EVENTS MANAGEMENT
UNLV University of Nevada - Las Vegas
05.2012
Skills
- Attention to Detail
- Project Management
- Self Motivation
- Teamwork and Collaboration
- Continuous Improvement
- Interpersonal Skills
Timeline
FRONT DESK /PBX
Silverton
06.2024 - 01.2025
RESERVATIONS RESORT SPECIALIST/ HOA COORDINATOR
LVM Resort
04.2023 - 12.2023
LIGHTING DIRECTOR-VOLUNTEER
Crossing Church
12.2022 - Current
EXHIBITOR SERVICES COORDINATOR
Global Experiences Specialist-Epic
07.2022 - 03.2023
CONCIERGE
Hilton Grand Vacations-EBG/Brand Vegas
12.2016 - 02.2020
OPERATIONS COORDINATOR
Providence Master HOA
03.2016 - 10.2016
VARIOUS POSITIONS
Office Team-Hilton Grand Vacations
03.2013 - 02.2016
INTERNSHIP, EVENT COORDINATOR/BANQUET MANAGER
Caesars Palace
02.2012 - 05.2012
HOTEL ADMINISTRATION - MEETINGS AND EVENTS MANAGEMENT
UNLV University of Nevada - Las Vegas
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