Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Harriman

Nolanville,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience
1
1
Certification

Work History

President/Business Owner

Texas Tykes Daycare, Inc.
06.2020 - 06.2024
  • Hired and managed employees to maximize productivity
  • Established community culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Delivered performance reviews to recommend additional training or advancements.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.

Office Manager

GM Property Management
03.2012 - 04.2015
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
  • Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Negotiated favorable terms for lease agreements, securing optimal rental rates for property owners.

Senior Certified Pharmacy Technician

Walgreens
03.2008 - 11.2011
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Some College (No Degree) - Business Management

Central Texas College
Killeen, TX

High School Diploma -

Jack C. Hays High School
Buda, TX

Skills

  • Operations Management
  • Account Management
  • Planning and coordination
  • Business Administration
  • Community Outreach
  • Verbal and written communication
  • Schedule Preparation
  • Staff Management
  • Customer Service
  • Time Management

Certification

  • National Institute of Child Care Management, Director's License
  • CNP - Certified Notary Public
  • First Aid/CPR Certified

Timeline

President/Business Owner

Texas Tykes Daycare, Inc.
06.2020 - 06.2024

Office Manager

GM Property Management
03.2012 - 04.2015

Senior Certified Pharmacy Technician

Walgreens
03.2008 - 11.2011

Some College (No Degree) - Business Management

Central Texas College

High School Diploma -

Jack C. Hays High School

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Erika Harriman